IDEXX Livestock Diagnostics ยท 1 month ago
Digital Customer Education Content Specialist
United States
Full-time
Remote
Mid LevelIDEXX Livestock Diagnostics is dedicated to enhancing the health and well-being of pets, people, and livestock around the world. They are seeking a Digital Learning Specialist to conduct and deliver technical and product training through various virtual formats, while also developing training materials and programs for customers and employees.
Biotechnology
Responsibilities
Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe
Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives
Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards
Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats
Build relationships with internal stakeholders, including product teams, customer support, and sales
Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams
Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems
Qualification
Required
Bachelor's degree or equivalent combination of education and experience required
Effective communication, presentation, and facilitation skills
Organized and detail-oriented, ability to multitask
Strong motivational skills and a self-starter
Planning, organizing, and execution skills
Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences
Ability to work independently and in teams
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Computer proficiency: advanced Word/Excel/PowerPoint skills
Knowledge of adult learning theory
Experience with jQuery or CSS
Experience with digital adoption platforms (e.g., WalkMe, Whatfix, Pendo)
Knowledge of IDEXX products and services
Experience with product implementation or support
Veterinary/medical experience
Curriculum and training design experience
Experience with content authoring tools (e.g., Articulate, Camtasia, Captivate, other)
Experience with LMS/LCMS authoring technologies
Experience with graphic design or multimedia production
Knowledge of UX best practices and design principles
Knowledge of AI tools and how to apply it responsibly in educational content development
Benefits
Health / Dental / Vision Benefits Day-One
5% matching 401k
Financial support
Pet insurance
Mental health resources
Volunteer paid days off
Employee stock program
Foundation donation matching
Company
IDEXX Livestock Diagnostics
Diagnostic tests and services to monitor the health of herd and flock animals worldwide.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase