Cooley Dickinson Hospital · 1 month ago
Outpatient Scheduling Coordinator - 40hrs/Day Shift
Northampton, MA
Full-time
Onsite
Entry Level
$18.41/hr - $26.27/hr
1+ years expCooley Dickinson Hospital, a member of the Mass General Brigham system, is dedicated to advancing health care in western Massachusetts. The Outpatient Scheduling Coordinator is responsible for scheduling patient appointments across various departments, verifying patient information, and ensuring a positive experience for patients while adhering to hospital policies and procedures.
Health CareMedical
Responsibilities
Accurately schedule any outpatient ancillary service as outlined by departmental policy and procedures either directly with patients or at the request of the physician’s office
Explain multiple examinations, scheduling options, and exam preparations
Interview incoming patients, or their representative, to obtain all pertinent and financial information required for the proper preparation of all forms and records
Accurately and comprehensively collect and verify demographic and insurance information from patients and/or their representatives and enter it into applicable databases in a sensitive and timely manner
Verify patient insurance coverage with Third Party Payers and determine eligibility by utilizing appropriate applications
Work productively with all members of the Central Registration Team. Accept and contribute to all goals and objectives established by management
Receive referral and orders from physician offices, patients, their representatives, and visiting nurse associations. Schedule patients according to location of service requested utilizing the current scheduling system. Instruct patients and/or physician offices of patient prep instructions
Interact effectively with patients and doctor’s offices in order to gather correct, complete data necessary to ensure that clinical and fiscal responsibilities are facilitated, for both the patient and the hospital. Follow manual procedures when computer system is not functioning properly
Provide excellent customer service to both internal and external customers. Strive for the goal of achieving a positive experience for the patient
Schedule all patients’ appointments via the current scheduling system. Notify physicians’ offices and insurance companies if a prior authorization is required. Educate patients and their representatives about insurance authorizations as needed. Perform medical necessity checks and advise physician’s office if additional information is required. Follow insurance guidelines and keep up to date with all insurance requirements and stipulations in order to obtain reimbursement
Maintain scheduling work lists which includes the order requiring appointment, appointment requiring order, fax backs, call backs, etc. in a timely manner
Effectively work within multiple computer systems to complete all scheduling tasks
Call patients at home when needed to verify information and to reschedule and/or remind of appointments
Stay current with new regulations of the many public and private insurance companies which patients carry; such as Medicare, Blue Cross HMO’s, Health New England, Tufts, Worker’s Comp, and Liability - pre-authorization approval guidelines. Utilize eligibility checkers such as Emdeon, Medifax, NEHEN and various websites. Follow guidelines in order to attain the appropriately benefit, eligibility and co-payment information and update the Hospital based computer system accordingly
Advise non insured patients of Hampshire Health Connect and provide contact information
Provide patient information in accordance with regulations governing divulgence of information (HIPAA)
Maintain confidentiality of all patients’ records and data. Interface with medical records and billing department as required based on department, hospital, and patient care needs
Provide coverage for extra shifts in case of unexpected absence of staff members or for vacation coverage for patient care needs. Work a flexible schedule as needed for business purposes
Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards
Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise
Meet annual competency and retraining requirements
Attend meetings as required
Perform other functions/duties as requested
Qualification
Required
High school diploma or equivalent required
One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting
Demonstrated knowledge of medical terminology required
Spelling and typing competence with computer experience essential
Excellent oral and written communication skills required; the ability to communicate effectively with the public, physicians and all hospital personnel in a high volume setting; and the ability to multi task required
Preferred
Previous patient appointment scheduling and patient registration preferred
Familiarity with and understanding of most hospital outpatient exams, major health insurers, and general coverage issues preferred
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Cooley Dickinson Hospital
Cooley Dickinson Hospital, a proud member of Mass General Brigham, is an acute care community hospital and 501(c)(3) charitable organization that serves the greater Pioneer Valley in Western Massachusetts.
1001-5000 employees
H1B Sponsorship
Cooley Dickinson Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Alzheimer's AssociationFlorence Bank
2025-06-25Grant
2024-05-16Grant· $0.01M
Leadership Team
Laurie Lamoureux
Chief Financial Officer
Lynnette Watkins MD MBA FACHE
President and COO
Recent News
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