MUSC Health · 1 month ago
Financial Counselor I
Charleston, SC
Full-time
Onsite
Entry Level
1+ years expMUSC Health is a leading healthcare organization, and they are seeking a Financial Counselor I to assist patients in identifying and resolving funding and coverage options for their medical services. The role involves evaluating patient visits, providing information about copayments and financial assistance, and ensuring compliance with relevant regulations.
Health CareHospitalMedical
No H1B
Responsibilities
Function as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect
Assist scheduled patients to locate billable insurance coverage to include screening for potential Medicaid eligibility, SSA disability and/or charity applications; Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable; Provide estimations using the fee estimation tool in Epic; Assist to resolution with processing of Financial Assistance Program applications; Obtain and record accurate patient data; Assure compliant with all federal and state regulations to include informing patients about our programs (FAP, Cobra); Work closely with internal and external peers and communicate at a high level of professionalism; Interact with state workers and external partners to accomplish work efforts; Ensure that all patients are appropriately processed and worked for financial counseling; Ability to understand and interpret credit bureau data; Strong communication skills to include both formal and informal communication
To work accounts assigned to patient WQ’s in Epic, meeting departmental established expected metrics
Compliant with all MUSC Health Policies and Procedures
Other duties as assigned
Qualification
Required
High school diploma with two (2) years customer service/collections experience, or bachelor's degree and one year customer service/collections experience
Knowledge of medical terminology
Knowledge/understanding of health insurance preferred
Must be proficient in Microsoft Word and Excel
Knowledge of Epic preferred
Must be punctual and dependable
Excellent interpersonal and oral and written communication skills
Exhibit good organizational skills
Strong initiative to be goal oriented
Establish and maintain effective relationships with necessary contacts
Must have a sense of professionalism and continuously seeks self-improvement
Ability to analyze, determine necessary steps to provide expected outcome and follow through with actions
Preferred
Knowledge/understanding of health insurance
Knowledge of Epic
Company
MUSC Health
MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.
Founded in 1824Charleston, South Carolina, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$133MKey Investors
Armadale Capital
2019-12-19Debt Financing· $133M
Leadership Team
Erik Summers
Chief Medical Officer
Recent News
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2026-01-16
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2026-01-11
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