Staples Canada · 1 month ago
Rep I Accounts Receivable
Framingham, MA, United States
Full-time
Onsite
Mid Level
3+ years expStaples Canada is a business-to-business company that emphasizes financial expertise and results-driven partnerships. In this role, you will manage accounts to ensure timely payments, negotiate payment arrangements, and provide exceptional customer service throughout the collections process.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Manage a portfolio of delinquent accounts, ensuring timely collection of payments
Negotiate payment arrangements with customers while adhering to company policies
Track and document customer interactions and payment commitments
Provide guidance and support to junior staff in handling complex collection cases
Collaborate with other departments to resolve billing disputes and clarify account status
Maintain accurate and up-to-date records of collection activities
Implement strategies to increase the effectiveness of the collection process
Qualification
Required
High school diploma or GED
Minimum of 3 years of relevant experience in collections, customer service, or a related field
Experience in using customer management software and familiarity with Microsoft Office Suite
Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively
Excellent negotiation skills and the ability to manage difficult conversations in a respectful and empathetic manner
Strong problem-solving skills with the ability to assess situations and make sound decisions
Strong attention to detail and accuracy in documentation and data entry
Highly organized and able to manage multiple tasks effectively in a fast-paced environment
Ability to work independently while also contributing to a collaborative team environment
Customer-focused attitude with a high level of professionalism and integrity
Preferred
Experience with negotiation and conflict resolution in a customer-facing environment
Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA)
Experience in a call center or high-volume collections environment
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
More perks and benefits
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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