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Cuyahoga County Board of Developmental Disabilities · 3 weeks ago

Supervisor, Support Administration

Cleveland, OH

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Cuyahoga County Board of Developmental Disabilities is seeking two SA Supervisors to oversee Service and Support Administration activities. The role involves planning, organizing, and supervising SSA functions while collaborating with management to ensure compliance with state and federal service delivery expectations.

CharityEducationProfessional Services

Comp. & Benefits

Responsibilities

Supervise the practice of Service and Support Administration

Collaborate with management team to plan and develop or modify local practice in response to changes in State and Federal expectations of service delivery as well as expectations dictated by Cuyahoga DD’s strategic plan

Manage the authorization of expenditures to ensure fiscal responsibility including use of Cost Projection Tools, the Prior Authorization Review Process, implementation of AAI Administrative Review, and utilization of Medicaid State Plan Services. Deliver technical assistance to Support Administrators, Providers, and Waiver Coordinators regarding these authorization processes

Assist Managers to hire, train, and cultivate professional development of Support Administrators. Develop and assign Support Administrator caseload compositions to meet the operational needs of the department

Develop, maintain and implement training for Support Administrators and other SSA department staff. Provide technical assistance and training to Cuyahoga DD staff in Medicaid, Medicaid Waivers and SSA functions with presentations in various internal and external venues, including locally and throughout the County

Evaluate performance of Support Administrators, including annual performance appraisals, as well as ongoing coaching and instruction to ensure skill acquisition, retention and utilization. Specifically provide oversight to ensure timely enrollment and redetermination of plans for individuals on HCBS waivers to assure access to needed funding and services. Collect and prepare information related to performance issues, including but not limited to discipline meetings and hearings

Consult with Support Administrators and problem-solve issues related to day-to-day operations as well as for crisis situations which necessitate immediate action based on concerns regarding the health, safety and welfare of individuals served. Supervise implementation of mandated protocols such as MUI prevention plans and continuous plan review in order to better ensure health and safety

Provide direction and assistance to Support Administrators in developing person-centered plans, which includes review and revision of plans and also provide oversight and quality assurance of TCM documentation

Establish and maintain effective collaborative relationships with community stakeholders. Function as liaison to other service and support systems, both internal and external

Function as a Support Administrator when operationally necessary

Participate in the Medicaid Administrative Claiming (MAC) program in accordance with DoDD rules and regulations and guidance from Cuyahoga DD MAC Coordinator

Qualification

ServiceSupport AdministrationMedicaid WaiversSupervisory experienceBachelor’s DegreeCuyahoga DD experienceTechnical assistancePerson-centered planningCoachingInstructionCollaboration skillsCommunication skills