Mercury Insurance · 3 weeks ago
Manager, Business Content & Communication
United States
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $183K/yr
5+ years expMercury Insurance Services, LLC is a company dedicated to helping people reduce risk and overcome unexpected events. They are seeking a Manager, Business Content & Communication who will lead a high-performing team to create and implement content strategies that enhance communication with independent agents and the sales team, ensuring clarity, compliance, and alignment with business priorities.
Insurance
Responsibilities
Lead, coach, and develop a team responsible for business content and communication, fostering a collaborative, high-performing, and innovative culture
Set clear goals and performance expectations, conduct regular one-on-ones and performance reviews, and provide actionable feedback and recognition
Identify and address skill gaps through professional development, mentoring, and cross-training opportunities
Champion diversity of thought and inclusivity, ensuring all team members feel valued and empowered to contribute their best work
Guide the team through change, keeping morale high, and ensuring clarity of vision and purpose during periods of organizational transformation
Oversee the end-to-end process of sales and field communications content creation, including conception, planning, writing, editing, and approval
Proficient in Company product offerings, risk appetite, and eligibility for all lines of business countrywide ensuring a high level of business understanding is infused throughout all content creating and messaging
Ensure all communications are clear, engaging, actionable, and consistent with brand standards and organizational priorities
Partner with senior leadership, product, marketing, compliance, and field teams to align messaging with current priorities, campaigns, launches, and initiatives
Develop and implement content calendars, campaign plans, and messaging frameworks that deliver business value and support field success
Act as a guardian of the brand voice, ensuring consistency and quality across all field-facing communications and materials
Lead the integration of written, visual, and interactive content into digital platforms and marketing technologies to optimize agent engagement, communication reach, and resource accessibility
Keep abreast of emerging digital content formats, analytics tools, and distribution technologies, piloting and implementing new approaches to meet evolving field and business needs
Partner with IT, digital, and marketing operations teams to streamline processes and ensure seamless user experiences across channels
Build strong relationships with key stakeholders, including field leaders, agency partners, sales leadership, compliance, and product teams
Facilitate regular communication loops, proactively gathering feedback from the field and incorporating insights into future content and communication strategies
Represent the communication and content team in cross-functional meetings, working groups, and strategic planning sessions
Establish and track performance metrics for content and communication distribution, such as open rates, engagement, satisfaction, and impact on business results
Conduct analysis of content and channel performance, leveraging quantitative and qualitative data to inform ongoing improvements
Routinely report results to leadership and stakeholders and use insights to drive iterative enhancements in strategy and execution
Ensure all content and communication meet legal, regulatory, and compliance standards, working closely with risk and compliance teams as needed
Maintain up-to-date documentation, content review procedures, and version control to safeguard brand reputation and limit risk exposure
Serve as the primary escalation point for any questions or issues related to content compliance, quality, or appropriateness
Encourage a forward-looking, innovation-focused mindset within the team—constantly seeking new approaches to content engagement and digital enablement
Drive efforts to simplify and enhance processes, tools, and technologies that support internal efficiency and field-facing communications
Lead change management for new content programs, digital rollouts, or branding updates, ensuring smooth adoption within the field
Qualification
Required
Bachelor's degree in Communications, Marketing, Journalism, Business, or a related field
5+ years of professional experience in communications, content strategy, marketing, or a related field
At least 2 years of experience in a leadership or people management role
Demonstrated experience developing and executing content strategies and managing communications projects from conception through delivery
Experience in the P&C insurance industry and working cross-functionally with teams such as marketing, field/sales, compliance, or IT
Exceptional written and verbal communication skills, with the ability to craft clear, compelling, and brand-aligned messaging
Strong leadership and team development abilities, including mentoring, motivating, and managing direct reports
Excellent project management and organizational skills; able to manage multiple priorities and deadlines in a fast-paced environment
Proficiency with digital content platforms, content management systems, and basic analytics tools
Strong collaboration skills with the ability to build effective relationships with cross-functional partners and stakeholders
Analytical mindset with the ability to use data and feedback to optimize communications and drive continuous improvement
High level of attention to detail and commitment to quality and compliance
Preferred
Master's degree in Communications, Marketing, Business Administration, or a related discipline
Experience leading teams responsible for digital content, marketing technology, and brand management
Proven track record of driving process improvements and leveraging analytics for communication effectiveness
Advanced proficiency with marketing technologies, digital analytics platforms, and emerging digital content formats
Experience implementing change management and process improvement initiatives
Ability to translate complex business objectives into impactful communication strategies
Creative thinking and problem-solving skills; ability to innovate and adapt in a dynamic environment
Benefits
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company
Mercury Insurance
Mercury Insurance has offered quality insurance for personal auto insurance to homeowners insurance to mechanical breakdown protection.
5001-10000 employees
H1B Sponsorship
Mercury Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (14)
2022 (15)
2021 (8)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-29IPO
Leadership Team
T
Ted Stalick
SVP & CFO
V
Victor Joseph
President & Chief Operating Officer
Recent News
2025-12-18
2025-12-04
2025-11-25
Company data provided by crunchbase