True Manufacturing ยท 3 weeks ago
Customer Service Support Coordinator
O'Fallon, MO
Full-time
Onsite
Entry Level
$40K/yr - $49K/yr
1+ years expTrue Manufacturing is a company that values accuracy, collaboration, and customer success. They are seeking a detail-oriented and proactive Customer Service Support Coordinator to ensure orders are processed accurately and customers receive exceptional service. The role involves coordinating shipments, supporting online order processing, and maintaining communication flow within the team.
CommercialConsumer GoodsIndustrial
Responsibilities
Coordinate customer shipments and ensure timely order processing
Support online order processing and workflow between systems
Maintain and update tracking spreadsheets, databases, and electronic files
Verify order details for accuracy and compliance; assist with credits and equipment returns
Create and manage electronic documents using Word, Adobe Acrobat, and document management systems
Monitor department voicemail and email to support communication flow
Update SharePoint and Teams sites; assist with online order processing and workflow between systems
Prepare and maintain performance and operational reports; support reporting needs
Assist with advanced pricing initiatives and ongoing updates
Provide administrative support for coordination, communication follow-ups, and new projects
Collaborate with the team to improve efficiency and maintain high standards of customer experience
Qualification
Required
High School diploma or general education degree (GED) required
One or more years related experience required
Strong organizational skills and attention to detail
Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with data entry
Ability to manage multiple priorities in a fast-paced environment
Excellent communication skills and a team-first mindset
Highly self-motivated with the ability to work independently and with minimal supervision
Strong customer care mindset with a professional, empathetic, and solution-oriented approach
Excellent written and verbal communication skills
Comfortable and enthusiastic when interacting with customers over the phone
Fluent in English (reading, writing, and speaking)
Regular and reliable attendance is essential
Preferred
Previous experience in customer service or administrative support preferred
Company
True Manufacturing
True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Aubrey
CIO & Director Media Design
Recent News
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