UnitedHealthcare · 1 month ago
Bilingual English and Japanese Customer Service Representative
United States
Full-time
Remote
Entry Level
$17.74/hr - $31.63/hr
1+ years expUnitedHealthcare is simplifying the health care experience and creating healthier communities. They are seeking a Bilingual English and Japanese Customer Service Representative responsible for handling all incoming inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service and support to members and customers.
FitnessHealth CareWellness
Responsibilities
Ensures quality customer service for internal and external customers
Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
Places outgoing phone calls to complete follow - up on customer service requests as necessary
Identifies and assesses customers' needs quickly and accurately
Solves problems systematically, using sound business judgment
Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
Monitors delegated customer service issues to ensure timely and accurate resolution
Applies appropriate communication techniques when responding to customers, particularly in stressful situations
Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
Addresses special (ad - hoc) projects as appropriate
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service experience with analyzing and solving customer problems
1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications
Bilingual fluency in English and Japanese
Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs
Preferred
2+ years of customer service experience in a call center environment
Experience in the healthcare industry
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
UnitedHealthcare
UnitedHealthcare helps people live healthier lives by simplifying the health care experience.
10001+ employees
H1B Sponsorship
UnitedHealthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (26)
2023 (45)
2022 (61)
2021 (60)
2020 (68)
Funding
Current Stage
Late StageLeadership Team
Beth Soberg
CEO West Region, Local Markets
Bobby Gregoire
Medicare Health Plan CEO, Iowa & South Dakota
Recent News
Maryland Daily Record
2026-01-25
New Orleans CityBusiness
2026-01-25
Fierce Healthcare
2026-01-24
Company data provided by crunchbase