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Crypto.com · 1 week ago

VIP Relationship Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $110K/yr

4+ years exp

Crypto.com is the world's fastest growing global cryptocurrency platform, serving over 150 million customers. They are seeking a VIP Relationship Manager to act as the internal advocate for high-value clients, enhancing client loyalty and acquiring new business while providing elite service and insights.

Financial Services

Responsibilities

Own the end-to-end relationship for a dedicated book of high-value clients, acting as their internal champion and primary point of contact

Move beyond reactive support. Stay ahead of client needs, providing rapid, high-context responses that reflect a deep understanding of their goals

Deliver more than just platform tips. Provide personalized insights and market updates that help clients navigate the ecosystem and deepen their loyalty to the brand

Proactively monitor AUM and platform usage to mitigate retention risks and uncover untapped growth potential

Act as the face of the brand at exclusive VIP events and activations. You will leverage these hospitality opportunities to strengthen existing bonds and convert high-potential prospects into long-term clients

Build deep-rooted trust that naturally leads to referrals and network growth, helping to solidify our position as the market leader

Report and synthesize client feedback, working closely with Strategy, Product, Marketing and Risk to ensure our VIP offering remains the best in the industry

Qualification

Relationship ManagementCrypto experienceSalesCustomer SuccessFintech experienceGaming industry experienceMarket trend analysisHospitality skillsNetworkingProactive mindset

Required

4+ years of experience in client-facing roles - specifically within Relationship Management, Sales or Customer Success - with a proven track record of success within Crypto, Fintech, or the gaming/predictions industry

You are naturally curious; you want to know what really drives your clients, allowing you to align the Crypto.com ecosystem with their long-term goals

You are driven by results and the challenge of scaling a book of business. You find energy in the fast-paced nature of the crypto markets and are motivated by the challenge of converting complex client needs into successful, long-term partnerships

You don't wait for direction; you seek out opportunity. You stay ahead of market trends to provide valuable insights that drive engagement and portfolio growth

You understand how to use hospitality and events as a platform for meaningful connection and business development

You are comfortable navigating ambiguity and can pivot quickly as this fast-paced industry evolves

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

401(k) plan with employer match

Eligible for company-sponsored group health, dental, vision, and life/disability insurance

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Company

Crypto.com

Glassdoor3.2

Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy.

Founded in 2016

Singapore, SG

1001-5000 employees