Firefighters First Credit Union · 1 month ago
Vice President, Growth
United States
Full-time
Remote
Senior Level, Lead/Staff
$178K/yr - $198K/yr
8+ years expFirefighters First Federal Credit Union is the nation’s largest exclusive firefighter credit union, dedicated to serving the firefighter community since 1935. The Vice President, Growth is responsible for leading the strategy and objectives for various teams while driving a culture of growth, accountability, and innovation to achieve financial success and enhance member service.
Financial Services
Hiring Manager
Danielle Walker
Responsibilities
Creating and driving a performance-driven culture with clear metrics for member engagement, sales effectiveness, and service quality
Maintaining a pulse of the evolving member experience landscape by attending and leveraging seminars and conferences that are specific to the fire industry and within financial services to help lead, support, and drive the strategic goals of the organization
Continually improving our member services and optimizing processes and systems throughout the member services organization and monitoring member survey feedback and other key indicators to drive legendary service
Ensuring the consumer and real estate lending functions achieve strong loan growth, portfolio diversification, and sound credit quality through consultative, white glove, services that enhances member satisfaction, and leverage market insights, trends, and competitive analysis to drive innovation and responsiveness
Building, managing, and maintaining relationships with fire industry leaders in support of national expansion initiatives and events that include branch and virtual branch teams
Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values
Providing team members with training, tools, and resources to successfully perform their jobs
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union
Leading change by identifying opportunities that consistently raise the bar and improve service levels
Assisting the Credit Union with executing the business plan of the organization
Qualification
Required
Bachelor's degree
Minimum 8 years' experience in managing member, customer, or client facing teams
Minimum 8 years' of experience in banking/credit union
Minimum 8 years' of experience managing multiple branch locations
Minimum 5 years' of lending
Minimum 2 years' of experience supporting a call center environment
Proven sales experience, demonstrating success in member engagement, relationship building, product referrals, and revenue growth
Company
Firefighters First Credit Union
Firefighters First Credit Union prides itself in being the trusted provider of premier financial services to our Fire Family since 1935.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dixie Abramian
President/CEO
Mike Mastro
President/CEO
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