Content Governance Specialist, Vice President jobs in United States
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Chase ยท 4 weeks ago

Content Governance Specialist, Vice President

position500 Stanton Christiana Rd, Newark, DE, 19713, US
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$133K/yr - $190K/yr
date5+ years exp

Chase is a leading financial services firm, and they are seeking a Content Governance Specialist, Vice President to enhance customer experiences through innovative content design. This role involves improving content processes, collaborating with cross-functional teams, and ensuring narrative consistency across products and services.

BankingFinancial Services

Responsibilities

Lead and deliver tactical and strategic Governance and Operations initiatives that improve employee- and specialist-facing content experiences such as:
Defining brand voice, style, and terminology
Establishing standard documentation (e.g., SOPs, guidelines and job aids) for content creators and approvers
Creating approval workflows and access controls
Defining how content is stored, tracked, and optimized over time
Bridging the gap between content strategy and the day-to-day tasks
Identifying and removing bottlenecks in the content lifecycle
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Operate as part of a product team, collaborating with subject matter experts, UX designers and researchers, developers, communicators, content managers, risk & controls, etc., to deliver the best experience and simplified self-service for our employees

Qualification

Content strategyProject managementVerbal communicationWritten communicationAccessibility guidelinesUser feedback incorporationContent platforms proficiencyHTML knowledgeAdaptive learnerAI toolsTechnical/content-management platforms

Required

5+ years of experience working on and delivering measurable project results
Demonstrated expertise in verbal and written communication - with a focus on digital products and platforms
Demonstrated knowledge of accessibility guidelines and inclusive design in content
Experience incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings

Preferred

Knowledge of HTML
Experience using technical/content-management platforms, such as Adobe or ServiceNow, to elevate content
Understanding of how different systems interact with each other to create an end-to-end user journey
Knowledge of how AI & LLM tools are used to enhance content delivery and outcomes

Company

Chase

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Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
dateFounded in 2000
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.chase.com/

Funding

Current Stage
Late Stage

Leadership Team

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Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
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Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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