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MidFirst Bank · 3 weeks ago

Commercial Services Customer Support Associate

Oklahoma City, OK

Full-time

Onsite

Entry Level

1+ years exp

MidFirst Bank is seeking a Commercial Services Customer Support Associate to join their Bank Operations group. This role is essential in providing support to business and commercial clients through telephone and email, assisting with various banking products and services, and facilitating the onboarding process for new clients.

BankingVenture Capital

Responsibilities

Providing direct telephone and email support to our business and commercial clients

Facilitating the onboarding process for new clients

Completing ongoing account and service maintenance as requested by the customer

Reading, referencing, and interpreting written departmental procedures

Cross training on department tasks

Making suggestions to correct or enhance existing processes

Taking advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth

Other duties as assigned by management

Qualification

Banking experienceCustomer serviceTechnical troubleshootingMS OutlookMS ExcelVerbal communicationWritten communicationTeamworkProblem solvingAttention to detail

Required

1-3 years banking experience or college degree preferred, but not required

Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls

Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations

Excellent verbal and written communication skills

Ability to provide a high degree of customer service

Ability to work in a team environment where responsibilities rotate

Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications

Problem solving skill with strong attention to detail

Ability to operate in a deadline-driven environment with specific service level agreements

Other duties as assigned by management