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Inovalon · 23 hours ago

Application Support Analyst

Canonsburg, PA

Full-time

Onsite

Entry, Mid Level

$56K/yr - $65K/yr

2+ years exp

Inovalon is a technology company focused on transforming the healthcare ecosystem through data-driven solutions. The Application Support Analyst will provide technical support for application software and collaborate with various teams to ensure effective problem resolution and implementation of solutions.

AnalyticsHealth CareInformation Technology

No H1B

Responsibilities

Take a collaborative role with the application support team to triage production problems, perform defect analysis and provide fixes in a timely fashion, particularly with high priority items

Provide and take ownership of estimates for your work and monitor progress against the estimate

Work with support team to prioritize and schedule support activities

Work collaboratively with other Inovalon departments to ensure fit for purpose solutions are delivered

Liaise with Technology and Engineering teams to resolve application issues

Update documentation to cover implementation of application solutions, including technical specifications, site deployment and support requirements

Ensure compliance to Company procedures when making changes and implementing code

Respond to support requests through phone calls, emails, live chat, and in person

Tier 1 end user support for issues with internal applications, data integrity, data exchange, and reports

Troubleshoot, identify, track, and ensure resolution of issues

Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications

Maintain a follow up schedule for unresolved issues

Create and maintains system configuration, process, and procedure documentation on assigned projects

Run, monitor and maintain automated services, macros and scripts

Process daily file transfers

Prioritize help desk requests based on operational needs and escalate issues to quick resolution when needed

Assist operations with process improvement and finding solutions to business problems

Maintain compliance with Inovalon’s policies, procedures and mission statement

Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position

Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company

Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function

We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such

Qualification

Application supportLinux administrationWindows administrationSaaS experienceServiceNowSQL DeveloperScriptmed applicationJavaJ2EE.NetSQL queriesWeblogicInformaticaOracleDB2SybaseShell scriptsPerl scriptsAnalytical skillsProblem solving

Required

Minimum 2 years of experience in application support, SaaS experience preferred, healthcare background preferred

Minimum 2 years of experience with basic system administration tasks in Linux and Microsoft Windows servers

Proficient in ServiceNow or other CRM system (Salesforce, etc.)

Being able to communicate clearly with clients; client focused and sensitive to client needs

Basic to advanced knowledge of SQL Developer

Advanced Knowledge of the Scriptmed application and configurations

The ability to prioritize client issues as they are submitted

The ability to multi-task effectively

Two plus years of experience in software development and/or support

Two plus years of experience in some or most of these language & platforms - Java, J2EE, .Net, Weblogic, Informatica, Linux/Unix, Windows, Oracle, DB2, Sybase, Shell & Perl scripts

Proficient in writing SQL queries

Excellent problem solving and analytical skills

Bachelor's degree or equivalent work experience required