(Banking) Customer Service Representative jobs in United States
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Insight Global · 4 weeks ago

(Banking) Customer Service Representative

positionColumbus, Ohio Metropolitan Area
timeContract
remoteHybrid
seniorityEntry Level
money$22.12/hr - $22.12/hr
date1+ years exp

Insight Global is seeking a Customer Associate to support the Onboarding organization. In this flexible role, you will assist with reviewing loan applications and directly interact with customers to ensure a seamless customer experience.

EmploymentHuman ResourcesRecruitingSales
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H1B Sponsor Likelynote

Responsibilities

Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state
Document reviews include employment, income, identity, and tax documents
Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience
Build trust and cultivate borrower, investor, and colleague relationships
Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team

Qualification

Customer service experienceVerbal communicationWritten communicationAnalytical skillsProblem-solving skillsRelationship buildingAttention to detail

Required

1-2 years of experience in a similar type of role
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Passion for high-quality customer service

Company

Insight Global

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Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
dateFounded in 2001
location
Atlanta, Georgia, USA
people-size1001-5000 employees
web-link
https://insightglobal.com/

H1B Sponsorship

Insight Global has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-07-01Acquired

Leadership Team

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Jared Streppa
President Of Company’s Technology Division
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Recent News

Maryland Daily Record
Staffing services firm signs lease with Baltimore Peninsula
2025-09-26
citybiz
Baltimore Peninsula Signs 15,600-Square-Foot Lease With Insight Global
2025-09-25
PR Newswire
Insight Global Releases 2025 Employee Sentiment Report Highlighting Urgent Need for Better Onboarding and Workplace Culture
2025-09-23
Company data provided by crunchbase