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BNY · 10 hours ago

Associate, US Client Operations II (Structured Finance)

Pittsburgh, PA

Full-time

Onsite

Mid Level

3+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, US Client Operations II (Structured Finance) will work with external clients to resolve operational and technical issues, ensuring high-quality service and supporting multiple client accounts.

Financial Services

Responsibilities

Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY

Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed

Applies intermediate problem solving skills, experience and judgement to analyze information

Uses communication skills to deliver high quality service to a specialized client base

Provides clients information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed

Leverages a good understanding of broader BNY services and offerings

Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.Uses knowledge of client issues and needs to contribute to business development efforts

Participates in internal activities and initiatives designed to improve the client experience

Recommends process improvements

May have people management responsibilities in some geographies

Provides guidance to less experienced team members

Supports multiple, moderately complex client accounts