Sword Health · 2 weeks ago
VP of Customer Success
United States
Full-time
Remote
Director/Executive
$340K/yr - $534K/yr
10+ years expSword Health is shifting healthcare from human-first to AI-first through its AI Care platform. The VP of Customer Success will lead strategic initiatives and operations to optimize the Customer Success team, ensuring high-quality customer experiences and driving alignment across the organization.
Artificial Intelligence (AI)Health CareMedicalmHealthTherapeutics
No H1B
U.S. Citizen Only
Responsibilities
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience
Lead training and onboarding programs for Customer Success Managers to drive consistency and excellence
Identify, implement, and optimize tools that improve efficiency and visibility across Customer Success (e.g., CRM and CS platforms)
Establish forecasting and demand planning models to ensure appropriate resourcing
Define, track, and report on key performance metrics to measure Customer Success effectiveness and outcomes
Ensure data integrity across systems to support accurate reporting and decision-making
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture
Partner cross-functionally to define strategy, prioritize initiatives, and drive alignment across the organization
Qualification
Required
10+ years of executive level experience leading Customer Success teams
Proven ability to build and lead high-performing teams in fast-paced, data-rich environments
Strong cross-functional leadership skills with a track record of driving alignment and results
Excellent communication and storytelling skills, with the ability to influence at all levels through clear documentation and presentations
Strong analytical capabilities, including experience leveraging large datasets to drive insights and decisions
Tech-savvy with strong working knowledge of Salesforce and customer success platforms (e.g., Gainsight)
Ability to balance long-term strategic planning with hands-on execution
Comfort operating in dynamic, rapidly scaling environments
Passion for improving healthcare access and outcomes
Preferred
Experience in digital health, healthcare technology, or customer success within healthcare
Prior ownership of Customer Success tooling, metrics frameworks, and operating models at scale
Experience supporting or partnering with Clinical or Product organizations
Benefits
Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
401(k)
Flexible working hours
Remote-first company
Paid company holidays
Free digital therapist for you and your family
Company
Sword Health
Sword Health offers AI-powered physical therapy solutions for pain recovery at home.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$493.47MKey Investors
General CatalystSapphire VenturesTransformation Capital
2025-06-17Series Unknown· $40M
2024-06-04Series E· $30M
2024-06-04Secondary Market· $100M
Leadership Team
Virgílio Bento
Founder & CEO
Alexandre Droulers
VP, Clinical Operations
Recent News
2025-12-08
Mobihealthnews
2025-11-26
Company data provided by crunchbase