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The Hanover Insurance Group · 1 day ago

Director Specialty and Large Loss Claims

Itasca, IL

Full-time

Hybrid

Mid, Senior Level

7+ years exp

The Hanover Insurance Group has been committed to delivering on promises for over 170 years. They are seeking a Director Specialty and Large Loss Claims to manage a multi-team department focused on specialty and large loss claims, ensuring quality and performance while engaging with internal and external stakeholders.

Insurance

Responsibilities

Ongoing activities associated with work product quality, including technical leadership/understanding of claims relevant areas managing team’s performance through file review results, financial activity analysis, ad hoc reports, and other methods

Provide feedback and coaching and take appropriate action

Accountable for expense oversight related to claim handling activities

Manage according to established expense, reserve and settlement authority levels

Build positive relationships with internal/external customers to accomplish organizational goals. Engage with the relevant business partners to analyze relevant data and benchmarks, review policy language, analyze trends and support agency relationships

Act as an expert resource for direct reports, other teams, business units and claims leadership

Lead and/or participate in initiatives that support claims strategies and financial goals

Responsible for assessing the present and future resource needs (based on function, location, and region) and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce

Develop leaders as part of succession planning / Promote talent management for succession planning

Participates in hiring Claim personnel's within their operation

Participate in monitoring volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate

Participate in disciplinary action up to and including termination

Authorize opportunities for technical and industry training as part of a personal and professional development program

Direct performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures

Responsible for salary administration recommendations that are directly linked to individual performance

Daily oversight of resources, workflow and processes

Qualification

Specialty Claims ManagementLarge Loss Claims ManagementPeople ManagementTechnical Knowledge of ClaimsProblem SolvingCoaching SkillsMulti-taskingResource ManagementMS Office ProficiencyEffective Communication

Required

MBA or Juris Doctor preferred with related management experience at least 7 years, including managing other leaders

Effective problem solver who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution

Anticipates needs of the customer and takes a proactive approach to ensure they are met

Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service

Able to multi-task and reprioritize

Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations

Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships

Possess technical knowledge of complex specialty or related claims combined with the ability to lead and develop others in that area

Excellent communicator; communicates frequently in a clear, concise manner

Able to understand and articulate claims operations in a way that drives and achieves team(s) results

Proficient using MS Office and various vendor software