Guardian Pharmacy · 1 month ago
Regional Facilitator - Account Manager - Pacific Northwest
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expGuardian Pharmacy is one of the nation’s largest long-term care pharmacy services providers, focused on delivering customized medication management solutions. The Regional Facilitator - Account Manager role involves managing national and regional accounts while fostering strong customer relationships and leading pharmacy account management teams to enhance customer retention and service excellence.
Assisted LivingElder CareHealth CareNursing and Residential Care
Responsibilities
Cultivate and grow a strong team of committed pharmacy account managers, through ongoing training and skills development, to increase performance, exceed customer expectations and effectively resolve conflicts
Provide oversight and coaching to pharmacy account managers regarding strategy, initiatives and goal setting while encouraging innovation
Create tools and provide ongoing training to enhance both value-added and defensive selling techniques
Form strong customer relationships with national account regional teams and regional account customers to improve customer retention
Initiate proactive communications with national account regional teams and regional customer accounts to identify opportunities for strategic partnership advancement
Monitor local account management activities to ensure daily activities align with strategic objectives for defensive selling and customer account retention
Facilitate at both company and customer meetings to update and align the team and/or customer leadership on current updates, task progress, challenges, problem solving and next steps
Design, organize and participate in various projects such as customer eMAR (Electronic Medication Administration Records) implementation, customer acquisitions, conferences and/or participation on advisory boards with national and regional customers
Maintain updated database of national and regional account customers
Perform other essential functions and duties, as assigned
Qualification
Required
Customer Focus – must know how to interact with customers and prioritize their needs and requests
Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Leadership – ability to lead project teams and meet deadlines
Relational – ability to build relationships and become trusted advisor
Strategy and Planning – ability to think ahead, plan and manage time efficiently
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
Bachelor's Degree preferred or equivalent experience in LTC (long-term care) pharmacy or community
5+ years prior relevant experience preferably in LTC pharmacy or community
1+ year supervisory experience
Working knowledge of Salesforce preferred
Excellent customer relationship skills
Ability to work independently, meet deadlines, and solve problems with minimal direction
Self-starter with time management skills and a 'get things done' attitude
Ability to excel in a fast-paced environment working on multiple tasks simultaneously
Strong written, verbal, non-verbal, listening and presentation skills
Effectively build partnerships and operate without silos to meet shared objectives
Secure and deploy resources effectively and efficiently
Preferred
Master's degree preferred but not required
Benefits
401(k) with company match
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Paid holidays and sick days
Generous vacation benefits based on years of service
Company
Guardian Pharmacy
Guardian Pharmacy offers medication management services for long-term pharmacy care.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$217.5MKey Investors
Regions Bank
2025-05-22Post Ipo Secondary· $157.5M
2024-09-26IPO
2018-07-16Debt Financing· $60M
Leadership Team
Doug Towns
Vice President, General Counsel & Senior Compliance Officer
Jeff Tuch
VP - Purchasing & Pricing Analytics
Recent News
2026-01-15
2025-11-11
2025-11-11
Company data provided by crunchbase