Corps Team · 3 weeks ago
Customer Service Representative - Malvern, PA
Malvern, PA
Contract
Hybrid
New Grad, Entry Level
$25/hr - $25/hr
0+ years expCorps Team is a water technology provider seeking a Customer Service Representative for a 4+ month contract opportunity. The role involves providing order processing and sales-related support, delivering high-quality customer service, and coordinating all aspects of order management.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Trista Wearing
Responsibilities
Provide order processing and sales-related support to internal and external customers
Deliver high-quality customer service with prompt, thorough responses to inquiries
Coordinate all aspects of order management from quoting through delivery and invoicing
Process orders for products and services submitted by sales staff or customers
Manage orders ranging from quick-ship items to complex, long-cycle orders
Proactively follow up on order backlog to ensure accuracy and completeness
Communicate order status updates and changes to relevant stakeholders in a timely manner
Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
Maintain virtual customer files, including sales contracts and supporting documentation
Customer Billing Resolution
Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
Provide pricing and availability information
Prepare formal quotations for standard and select specialty products and services
Support pre- and post-order sales activities as needed
Perform additional duties based on organizational needs
Qualification
Required
0–2+ years of experience with a college degree or equivalent work experience
Conceptual understanding of fundamental theories, principles, and practices
Strong technical aptitude
Ability to work effectively with a diverse workforce and customer base in a matrixed organization
Proficiency in Microsoft Office applications
Preferred
Experience with Salesforce CRM
Experience with AS400
Experience with Select Configure Price Quote (SCPQ) tools
Company
Corps Team
Corps Team is a nationwide, Professional Recruiting, IT Recruiting and Executive Search Firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Allison O'Kelly
CEO and Founder
Company data provided by crunchbase