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Perk · 3 weeks ago

Workplace Experience Specialist - Boston

Boston

Full-time

Hybrid

Entry, Mid Level

$76K/yr - $95K/yr

Perk is an intelligent platform for travel and spend management, aiming to enhance workplace experiences. The Workplace Experience Specialist will ensure the smooth operation of the workplace, focusing on delivering a 7-star employee experience across various environments and supporting office needs in Boston and beyond.

Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency

Responsibilities

Own the daily workplace environment and ensure that it consistently delivers a 7-star experience to all employees

Ensure the office operates smoothly, safely and to the highest standards by proactively identifying and addressing issues before they impact the employee experience

Perform regular walkthroughs to assess workspace conditions, flag improvement opportunities, and ensure the office looks and feels its best

Coordinate and manage office resources, including supplies, equipment, and furniture, ensuring everything is well-stocked and functioning

Monitor and oversee contracted services, whether arranged through the landlord or directly by Perk (e.g., food & beverage, maintenance, cleaning, security, gardening, waste management), to ensure optimal costs, service quality, and response times

Collaborate with Experience, TechOps, Health & Safety teams to maintain a safe, clean and comfortable workplace environment

Reinforce and amplify safety protocols and emergency procedures within the workplace

Act as a key point of contact for internal stakeholders and external vendors, ensuring expectations are managed and met with professionalism

Support and help coordinate workplace-related projects and internal events, working closely with internal teams to manage logistics and execution

Liaise with external suppliers and service providers to ensure timely and quality delivery of services

Assist with front desk tasks, including managing incoming and outgoing mail, packages, deliveries and visitors

Handle daily administrative tasks including invoice processing, purchase order tracking, expense monitoring and office-related budget control

Monitor and manage communications through Slack, email, and Zendesk tickets; categorize, prioritize, escalate and ensure timely resolution of requests

Create and send out relevant internal communications and announcements related to the workplace

Obtain and compare quotes for purchases, negotiate favorable terms and track procurement of goods and services

Maintain a critical and analytical eye on all workplace operations, always looking for ways to improve processes, enhance efficiency and elevate the employee experience

Manage and prioritize multiple tasks with structure, clarity and a positive hands-on approach even in a fast-paced environment

Support additional hubs in the portfolio when needed and be available to travel occasionally

Qualification

Workplace managementProject coordinationVendor managementContinuous improvementCommunication skillsProblem-solvingOrganizational skillsTeam playerPositive attitude

Required

A genuine passion for creating exceptional workplace experiences

A continuous improvement mindset with strong attention to detail

Highly organized and capable of managing multiple priorities simultaneously

A natural problem-solver who stays calm under pressure and takes initiative

Strong interpersonal and communication skills – a true team player and stakeholder partner

A positive, can-do attitude with a proactive approach

A hands-on person capable of carrying projects within its scope autonomously from inception to completion

Benefits

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date

Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

Plan for your future with our 401(k) plan with company matching contributions

Care for your furry friends through partner discounts on pet insurance

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Focus on your family with 12-16 weeks’ paid parental leave

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 'Work from Anywhere' days per year

Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support