OpenAsset · 4 weeks ago
Support Engineer (Entry-Level)
New York, NY
Full-time
Hybrid
Entry Level
$60K/yr - $75K/yr
1+ years expOpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. They are seeking a motivated Support Engineer to provide technical support, develop scripts for data management, and troubleshoot issues to ensure client satisfaction.
ArchitectureConstructionDigital MarketingMarketingReal EstateSaaSSoftware
No H1B
Hiring Manager
Caroline Sequeira
Responsibilities
Develop scripts that are used for data management and migrating client images into OpenAsset
Script custom InDesign, Word, and PowerPoint templates that integrate with OpenAsset
Use our REST API to make updates in client systems as well as advise clients on integrating OpenAsset with other solutions
Troubleshoot server side, end user and code base issues - triaging bugs and submitting them to our QA team
Own and manage client support tickets through to resolution and to the client's satisfaction
Communicate clear and concise answers to complex technical questions
Work closely with OpenAsset Customer Success Managers to maintain client satisfaction
Qualification
Required
1+ years of experience
Comfortable with command line tools / bash scripting
Experienced in making REST API requests
Experience with, or understanding of, Wordpress interface and website development
Skilled in scripting in any number of languages (bonus points for Python)
Good at understanding and explaining networking concepts
Great at communicating clear solutions to complex technical questions (bonus points for prior customer facing experience)
Friendly, motivated and a great team player
Ability to thrive in our 'start up' feel
Bachelor's Degree in Computer Science or Engineering OR Software Development Coding Bootcamp certificate preferred
Benefits
Competitive salary
Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
20 days paid time off per year + federal holidays (UK style!)
5 paid sick days
Work from home flexibility
Commuter benefits
401k
Paid parental leave
Career growth and development opportunities
Company
OpenAsset
OpenAsset is the only DAM solution built around projects, properties, and people.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-24Private Equity
Leadership Team
Jason Janicki
Chief Executive Officer
Recent News
2025-06-24
Marlin Equity
2023-11-08
Company data provided by crunchbase