Mettler-Toledo International, Inc · 4 weeks ago
Technical Applications Support Supervisor
Billerica, MA
Full-time
Hybrid
Senior Level
$90K/yr - $120K/yr
5+ years expMettler-Toledo International, Inc is a leader in analytical measurement solutions for industrial manufacturing processes. The Technical Applications Support Supervisor will provide technical expertise and leadership for the Process Analytics Technical Support organization, overseeing a team that supports a portfolio of analytical measurement products across various industries.
Manufacturing
Hiring Manager
Richelle Sukienik
Responsibilities
Leading, coaching, and developing the Technical Support team, setting clear expectations, and fostering accountability, technical excellence, and continuous learning
Serving as a senior-level technical resource and escalation point for complex cases involving Process Analytics instrumentation, transmitters, sensors, and analyzers
Establishing and maintaining a robust case management program using SAP CRM to ensure accurate documentation, effective workflow, and data-driven performance tracking
Evaluating current support workflows and implementing structural improvements to enhance efficiency, communication, and customer satisfaction
Partnering with Product Managers to identify systemic product or application issues, supporting corrective actions and feedback loops to R&D and Global Product Management
Contributing to the creation and maintenance of technical documentation, FAQs, and knowledge-based content to improve internal knowledge sharing and first-call resolution
Utilizing metrics and KPIs to measure team performance, identify bottlenecks, and guide process improvement initiatives
Qualification
Required
Degree in engineering, life sciences, chemistry, or related technical field; or equivalent work experience
5-8 years in a technical support or field service role would be ideal. Must include 2+ years in a supervisory or team-lead capacity
Deep technical knowledge of Process Analytics technologies, including pH, dissolved oxygen, conductivity, TOC, gas analysis, and online analyzers for sodium and silica
Proven ability to design, implement, and manage case management systems and workflows
Strong analytical and troubleshooting skills, with experience conducting root cause analyses and implementing process improvements
Preferred
Experience with SAP is highly preferred
Benefits
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, educational matching gift program, perks and discounts
Parental and caregiver leave programs
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Company
Mettler-Toledo International, Inc
At METTLER TOLEDO, our mission is to empower industries worldwide with precision instruments and services that drive progress toward a better and more #sustainable future.
10001+ employees
H1B Sponsorship
Mettler-Toledo International, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$35.8M2021-10-22Grant· $35.8M
2001-11-29Acquired
Leadership Team
Michelle R.
Vice President, General Counsel, and Secretary (chief legal officer level of authority in role)
Alex Brown, SHRM-CP
Human Resources Business Partner
Recent News
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2025-02-16
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