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TekStream Solutions · 1 month ago

Transport Field Network Lead

DC-Baltimore Area

Full-time

Onsite

Senior Level

6+ years exp

TekStream Solutions is seeking a highly motivated Transport Field Network Lead with a strong background in network operations. The role involves leading IT projects, managing a team of network engineers, and ensuring compliance with operational standards while addressing and resolving operational issues.

ComputerEnterprise SoftwareInformation Technology

Culture & Values

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Leads complex IT projects and initiatives within the assigned locations balancing and setting priorities for resources to meet or exceed scheduled deployments while sustaining day to day operational objectives

Responsible for the day-to-day management of the Transport Field/Base Network Engineer (FBNE) staff assigned to include Incident Management, O&M, and support prioritization

Supports the NOC Manager, Enterprise Operations Manager (EOM), Critical Situation Manager (CSM), Transport Operations staff and others as required to address and resolve operational issues escalated to the 24/7 team managed under NetOps

Ensures FBNE team completes all Government Directed Action (GDA) in a timely fashion and reports completion to the NMCI Command Center to meet or exceed Service Level Requirements (SLR)

Supervise 10-20 direct-report employees which is comprised of employees and supplier partner organizations. Ensures the FBNE team within their assigned locations maintains compliance for SAAR-N/PAA requirements and recurring training to maintain privileged accounts

Responsible for developing and improving content for the Master Training Syllabus that will define the minimum On the Job Training (OJT) requirements for FBNE staff. Conducts training for the FBNE staff within their assigned locations to maintain a baseline skillset and knowledge base for all current and future members of the team. Recertifies training annually to maintain baseline

Ensures FBNE team within their assigned locations adheres to all O&M responsibilities as defined in the SMIT Performance and Work Statement (PWS) paragraph 3.3.3. Transport Services as well as the ability to execute work under project activities and Network Transformation and Modernization (NTM) initiatives

Contributes to and suggests enhancements for input for Basis of Estimate (BOE) submissions for the FBNE resources supporting project and program initiatives. Ensures proper time charging discipline is executed across the FBNE staff for employees and suppliers. Approves time in Deltek and SLICS

Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any resulting Continual Improvement (CxI) activities

Contributes to and suggests enhancements for FBNE documentation including but not limited to Knowledge Management (KM) Articles, Tactics, Techniques and Procedure (TTP) supporting Standard Change, formalizing local work instructions and job aides into approved templates leveraging the Process Asset Library (PAL)

Oversees COMSEC Local Element support to assigned locations, which includes managing COMSEC hardware/software assets and key inventories, loading keys into Encryption devices, installing, configuring, troubleshooting, upgrading, removing/replacing faulty equipment, interacting with the Government KOAMs and following prescribed procedures and processes related to COMSEC

Qualification

Network operationsFault diagnosisNetwork architectureITIL frameworkDoD 8570.01 IAT Level IICustomer serviceTechnical documentationAgile experienceCommunicationLeadership experience

Required

BA/BS and 8+ years of prior relevant experience or MS/MBA with 6+ years of prior relevant experience; additional years of experience may be accepted in lieu of degree at the discretion of the Hiring Manager

Prior leadership responsibilities in a large-matrixed organizations

Active DoD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance

Excellent written and oral communication skills

Experienced and adept at developing and maintaining technical documents, analyses, and reports

Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and corporate management

Working knowledge of the ITIL framework and best practices

Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements

Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, CDN, ISC2 SSCP, GSEC, GICSP, or CYSA+ (See DoD 8570.01-M Appendix 3 for valid certifications)

Ability to travel 25% including some OCONUS travel

Ability to be scheduled to work, or be called in to work during off hours and weekends to meet customer mission support requirements

Customer service experience