Cypress HCM · 8 hours ago
Partner Service Specialization Manager, CX Partner Services
New York, United States
Contract
Hybrid
Mid, Senior Level
$60/hr - $80/hr
4+ years expCypress HCM is seeking a Partner Service Specialization Manager who is customer-obsessed and detail-oriented to enable partners to offer services around their technology. The role involves managing the Partner Service Specialization program, collaborating with internal teams, and ensuring partner compliance with program requirements.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Oversight, management and continuous improvement of the Partner Service Specialization program
Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations
Assist with onboarding and development of new Service Partners
Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards
Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&A
Be the source of truth on partner compliance to program requirements
Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK
Assist with program planning, promotion, education, and publicity
Qualification
Required
4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services
Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting
Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results
Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels
Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase