Rollins, Inc. · 1 month ago
Branch Admin Specialist--Burr Ridge, Illinois
Bolingbrook, IL
Full-time
Onsite
Mid, Senior Level
$40K/yr - $45K/yr
5+ years expRollins, Inc. is seeking a Branch Administrative Specialist for their Burr Ridge, Illinois branch. This role involves providing administrative support, managing branch metrics, and coordinating daily activities to ensure efficient operations.
CommercialConsumerHome ServicesService Industry
Responsibilities
Own the admin functions of the branch and help establish a positive and supportive culture
Monitor and respond to emails in branch inbox and tasks/alerts in the Customer Relationship Management (CRM) System
Use CRM to send out the monthly, weekly, daily program reminders
Review Podium to monitor the customer experience and identify learning opportunities
Help coordinate team meetings with Branch Manager and Service Managers
Answer questions and recommends corrective services to address customer complaints
Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards
Participate in scheduling process and expedites workflow
Recommend procedures to improve efficiency of branch
Answer customer phone calls due to call volume overflow
Send sales opportunity calls to respective inside sales/call center team
Take escalated calls from customers. Solves issues or escalates to Service Managers/Branch Manager
Review and completes audits in CRM to create efficiencies
Weekly branch balancing and other support duties
Qualification
Required
customer-focused, patient, and able to use available resources to research problems
able to multi-task, detail-oriented, and adjust communication style to the situation
an effective communicator both verbally and in writing and able to influence staff to provide high level customer service
a thinker--able to use previous experience as a guide for solving problems
calm and professional at all times, particularly under stress, exuding professionalism and courtesy to all
able to learn and navigate telecommunications system, IT issues, the CRM, and communicate with appropriate vendors when issues arise with these systems
skilled in using different hardware/software programs (including Microsoft Office)
at least 18 years old
have 5+ years of office support experience
Must be able to pass criminal history background check and drug screen
Must have reliable transportation and be available to work onsite in our Burr Ridge, IL branch office on a daily basis
Preferred
Office Management experience is preferred
Benefits
Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit rollinsbenefits.com for more information)
401(k) plan with 4.5% company match
Rollins employee stock purchase plan
Six paid holidays and a generous PTO (paid time off) program--receive up to 15 days PTO your first year
Employer discount program through PerkSpot
Continuous training and education through our in-house training sessions as well as outside seminars
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
10001+ employees
H1B Sponsorship
Rollins, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase