TD SYNNEX Multi-Country Area (English) · 2 weeks ago
VP of Network and Voice Services
United States
Full-time
Remote
Director/Executive
15+ years expTD SYNNEX Corporation is seeking a Vice President of Network & Voice Services to lead the modernization and operation of the company's enterprise network and voice platforms. This role involves setting the strategy for global solutions, partnering with stakeholders, and managing a high-performing team to ensure stability and performance across the organization.
Information Technology & Services
Responsibilities
Network Modernization & Architecture - Define and execute a multi year network and voice modernization roadmap (SD WAN/SASE, campus modernization, cloud networking patterns, SIP consolidation). Establish reference architectures, golden configurations, and lifecycle standards to reduce complexity and technical debt worldwide. Partner with Security on segmentation/Zero Trust patterns and with Cloud on hybrid connectivity (e.g., ExpressRoute/direct connects, transit architectures)
Global NOC Program - In partnership with IT Operations, design, staff, and operationalize a 24x7 Global Network Operations Center with clear charters for monitoring, incident response, problem management, and change governance. Stand up observability/telemetry and synthetic monitoring, define SLOs/SLIs, and implement proactive detection and auto remediation playbooks. Create an on call model, runbooks, escalation paths, and executive communications for major incidents
Reliability, Visibility & Performance - Drive availability and performance outcomes (e.g., MTBF/MTTR, packet loss/latency/jitter, MOS for voice) with transparent operational dashboards for executives and stakeholders. Mature Problem Management to eliminate recurrence and prioritize structural fixes (capacity, design, vendor defects)
Global Standardization & Lifecycle - Standardize the technology footprint (approved product list, firmware policies, configuration baselines, compliance drift management) across all regions. Plan refresh and lifecycle events, consolidating tools and vendors to improve supportability and cost
Financials, Sourcing & Vendor Management - Own budgets, forecasts, and business cases; negotiate commercial terms; manage SLAs with carriers, OEMs, and MSPs. Optimize cost to serve via topology simplification, bandwidth right sizing, and platform consolidation
Qualification
Required
15 Years+ of relevant work experience
>10 to 15 Years of experience directly managing / supervising employees
Bachelor's Degree in Information Technology or related field is required
Proven delivery of multi region network modernization (SD WAN/SASE, campus/wireless upgrades, data center and cloud network architectures)
In depth knowledge of voice/UC (SIP trunking, SBCs, UCaaS/CCaaS integration, global dial plan/E911)
Demonstrated success building or transforming a 24x7 NOC with strong incident/problem/change practices and executive communications
Strong vendor and contract management; budget ownership for multi million portfolios
Able to execute instructions and to request clarification when needed
Able to use common office equipment
Able to recognize and attend to important details with accuracy and efficiency
Able to demonstrate complex problem solving, critical thinking, and decision-making
Able to communicate clearly and convey necessary information
Able to converse and write effectively in English and other local / regional language
Able to create and conduct formal presentations
Able to interact effectively with high levels of management (managers & above.)
Able to negotiate skillfully and promote/sell ideas persuasively
Understand, communicate, and collaborate effectively with people across various identities
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
Possesses strong organizational and time management skills, driving tasks to completion
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
Able to adjust readily to change and adapt as needed
Able to constructively work under stress and pressure when faced with high workloads and deadlines
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
Able to work independently with minimum supervision
Able to maintain confidentiality of sensitive information
Able to effectively multi-task
Able to collaborate and build solid, effective working relationships with others
Able to quickly learn/adapt to new systems and technology
Able to use relevant computer systems and applications at an advanced level
Able to talk on the phone (or wear a headset) for long periods of time
Ability to stay aware and alert while performing work
Preferred
Master's / Post Graduate Degree in Information Technology or related field is preferred
Relevant certifications a plus (e.g., CCNP/CCIE, JNCIP, ITIL, PMP/Agile)
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Company
TD SYNNEX Multi-Country Area (English)
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase