Fora Travel · 1 day ago
Senior Manager, Flight Operations
New York, NY
Full-time
Onsite
Senior Level
$110K/yr - $160K/yr
5+ years expFora Travel is a modern travel agency redefining the role of travel advisors. The Senior Manager, Flight Operations is responsible for managing the Flights Desk, ensuring efficient operations and high standards, while leading a team and improving workflows.
TourismTravelTravel Agency
No H1B
Responsibilities
Lead and manage the Flights Desk team, including performance management, scheduling, coverage, policies, and day to day operations
Act as the primary owner for advisor escalations, making decisions on complex or sensitive flight related cases
Own and continuously improve workflows, tools, and documentation to drive efficiency, clarity, and consistency
Partner cross functionally with Product Operations, Communications, and Finance to ensure alignment and smooth execution
Drive improvements to advisor turnaround times and overall service quality
Identify, prioritize, and execute high impact process improvements as the business evolves
Track and analyze performance metrics including volume, turnaround time, escalation trends, and efficiency gains
Support training, knowledge sharing, and documentation to strengthen team performance and advisor experience
Qualification
Required
5-8+ years of relevant work experience
Strong customer service background with demonstrated tact and empathy in advisor or client facing environments
Proven experience leading and managing operational teams with a high degree of ownership and accountability
Excellent problem solving and process improvement skills with the ability to think both strategically and tactically
Strong written and verbal communication skills and high attention to detail
Self starter who is comfortable working independently and taking initiative
Ability to operate effectively in a fast moving, ambiguous environment
Strong organizational and analytical skills
Experience with scheduling, workflow design, and operational scaling
Authorized to work in the US and currently based in NYC or willing to relocate
Preferred
Familiarity with Sabre or other GDS systems and advanced Excel skills are a plus but coachable
MBA or other relevant advanced degree
Benefits
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
Company
Fora Travel
Fora is the modern travel agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78.5MKey Investors
Insight PartnersForerunner
2025-01-01Series C· $40M
2023-01-01Series B· $20M
2022-08-11Series A· $13.5M
Leadership Team
Henley Vazquez
Co-Founder
Jake Peters
Co-Founder & Chief Product and Technology Officer
Recent News
2025-10-13
Company data provided by crunchbase