Milestone Technologies, Inc. · 4 days ago
Service Desk Technician L2 - (H)
New York, NY
Full-time
Onsite
Entry Level
$30.96/hr - $38/hr
1+ years expMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology and services. They are seeking a Help Desk Technician to provide technical support and customer service to local and global internal users, addressing both simple and complex technical issues.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Provide hardware and software IT support and technical education to end users both remotely and onsite
Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as -quickly as possible
Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc
Supports user requests and performs break/fix or remote installations as needed
Supports AV for internal and customer facing events
Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified
Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service
Document our systems and ensure our processes are always improving
Displays learning agility by actively seeking answers when technically challenged
Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements
Qualification
Required
Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required
Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase