Carolina Population Center ยท 1 month ago
Customer Service Liaison/Revenue Specialist
North Carolina, US
Full-time
Hybrid
Mid Level
$36K/yr - $50K/yrThe University of North Carolina at Chapel Hill is a global leader in higher education known for its commitment to teaching, research, and public service. The Customer Service Liaison/Revenue Specialist will serve as a liaison for revenue-related tasks among various schools and units, ensuring exceptional customer service in processing revenue and handling donor inquiries.
Responsibilities
Serve as the liaison to schools and units for all revenue-related tasks
Understand the business needs of each school and recognize top donors
Work with development staff to handle revenue transactions and assist with marketing/communications, events, and stewardship
Provide customer service in receiving, reviewing, and processing revenue including cash, checks, gifts-in-kind, and event registrations
Monitor the Gift Services phone line and email box for donor inquiries
Handle inquiries directly or forward them to appropriate personnel
Adjust application details for revenue transactions, including adding opportunities, source codes, or revenue categories
Ensure compliance with CASE reporting standards and IRS rules related to charitable contributions
Qualification
Required
Bachelor's degree; or equivalent combination of training and experience
This person in this position must be detailed, dependable, customer-focused, capable of handling inquiries with accuracy, professionalism, and a positive attitude
The need to demonstrate the ability to communicate clearly in both written and verbal form is necessary
This candidate should also be proficient in Microsoft Word and Excel
A thorough understanding of CASE reporting standards and Internal Revenue Service rules related to charitable and non-charitable contributions is required ensuring that revenue is processed, recorded and receipted properly
Preferred
A thorough working knowledge of the Davie (Blackbaud CRM) system is a plus
A proven record of excellent customer service, time management, willingness to learn and team collaboration is also required
Benefits
Comprehensive benefits package
Paid leave
Variety of health, life and retirement plans
Additional programs that support a healthy work/life balance
Company
Carolina Population Center
The Carolina Population Center (CPC) is a community of outstanding scholars and professionals associated to create new knowledge about population size, structure, and processes of change.
Founded in 1966
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase