Transamerica · 2 weeks ago
Sr Quality Assurance Consultant
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expTransamerica is a financial services company that has been serving customers for over a century, focusing on insurance, retirement, and investment solutions. The Sr Quality Assurance Consultant will lead the development and execution of quality assurance programs, collaborating with business leaders to enhance operational performance and mitigate risks through innovative solutions and data-driven insights.
Financial ServicesImpact InvestingInsurance
No H1B
Responsibilities
Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance
Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience
Independently lead or support large, long-term strategic projects across cross-functional teams, including compliance and audit initiatives
Perform quality assurance and quality-on-quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes-Oxley (SOX), System and Organization Controls 1 (SOC 1), and internal quality standards
Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes
Establish, execute, and monitor corrective action plans to address service level agreement gaps and ensure compliance
Identify and implement new processes that challenge convention and improve customer and employee experiences
Support leadership in onboarding and mentoring newly hired quality assurance staff
May assist in refining reporting tools and adapting to evolving quality requirements
Qualification
Required
Bachelor's degree in business, finance, or a related field, or equivalent work experience
Five years of experience in quality assurance or business operations roles related to quality
Experience in leading complex projects and developing strategic solutions
Ability to collaborate cross-functionally and influence business outcomes
Strong communication, organization, and analytical skills
Proficient in Microsoft Word, Excel, and other Microsoft Office tools
Preferred
Experience in employee benefits or group insurance industry
Experience in quality assurance roles with a focus on root-cause analysis
Experience in developing and implementing quality assurance programs
Experience utilizing and implementing Lean Six Sigma methodologies
Experience in data analysis
Experience in project management or leading complex process improvement initiatives
Management experience
Benefits
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs
Company
Transamerica
Transamerica is a private holding company that provides services for various life insurance companies and investment firms. It is a sub-organization of Aegon.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1999-02-19Acquired
Leadership Team
Will Fuller
Chief Executive Officer
Andrew Yorks
Chief Investment Officer
Recent News
2025-12-21
Company data provided by crunchbase