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Bazaarvoice · 3 days ago

Renewal Account Manager

Austin, TX

Full-time

Onsite

Senior Level

$130K/yr - $150K/yr

5+ years exp

Bazaarvoice is a company focused on creating smart shopping experiences by connecting brands and retailers with consumers. They are seeking a Renewal Account Manager who will drive successful contract renewal outcomes and coordinate with multiple stakeholders to enhance client relationships and identify expansion opportunities.

AnalyticsContentE-CommerceSaaSSocial Media

Culture & Values

Responsibilities

High confidence in defending and selling a high-ROI solution to Small Business clients and C-Level business contacts

Expert delivery of business cases to highlight the value propositions of our suite or products

Drive conversational discovery dialogue with the customers to understand goals, reveal pain, and client requirements

Own contract negotiations with procurement professionals, C-level stakeholders, and client legal teams while leveraging our internal counsel to close the deal

Demonstrate passion and energy both externally with the customer and internally with cross functional teams

Consistently provide accurate weekly, monthly, and quarterly forecasts by communicating proactively with leadership throughout each phase of the renewal/sales process

Qualification

SaaS salesAccount revenue retentionContract negotiationsClient successROI articulationTwo-way discoveryInfluencing skillsRelationship buildingProblem solving

Required

5+ years relative experience in SaaS sales and client success roles with a focus on account revenue retention and expansion

Ability to identify risk, build create and successful account plans in coordination with Sales, CS, and leadership teams to formulate strategies to retain and expand client partnerships

Proven ability to articulate a vision that resonates with the customer and demonstrates value

Experience using two-way discovery to uncover customer needs and matches solutions to those needs

Effectively create and articulate ROI in the negotiation process to bring the utmost value to both the consumer and Bazaarvoice

Experience operating in a high-visibility role with the ability to present and work alongside our Senior and Executive leadership teams (CEO, CRO, CMO)

Ability to negotiate, influence, and build trust across all levels of large Enterprise client organizations