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Talentuch · 4 months ago

Tier 3 Network Operations Center (NOC) Engineer - SD-WAN Engineer

United States

Full-time

Remote

Senior Level

5+ years exp

Talentuch is seeking an SD-WAN Engineer to join their Service Advantage Team, focusing on maintaining the technical and operational quality for their Premier Managed Service customers. The role involves troubleshooting SD-WAN infrastructure, leading network projects, and providing advanced problem resolution while ensuring customer satisfaction.

Human ResourcesOutsourcingProfessional ServicesRecruiting

Responsibilities

Troubleshoot, configure, and maintain SD-WAN infrastructure and services

Monitor network performance, identify bottlenecks, and implement enhancements

Provide advanced troubleshooting and problem resolution for SD-WAN environments

Lead network projects, including firmware, patches, vulnerabilities, and documentation

Serve as the highest point of technical escalation for network issues, particularly those related to SD-WAN and network technologies

Perform root cause analysis for complex network problems and develop permanent solutions

Collaborate with Tier 1 and 2 technicians, providing mentorship and guidance

Provide essential support to voice and data customers, ensuring prompt and effective service delivery

Assist in diagnosing and resolving basic wireline and wireless service issues by collaborating with internal and external resources

Coordinate with vendors, stakeholders, and other teams to ensure successful outcomes

Document all support activities accurately within the ticketing system

Assisted in coordinating remote field engineer dispatches and provided support during on-site visits

Assist in managing tickets within support queues, adhering to established processes, SLAs/SLOs/KPIs

Support change requests and assist in troubleshooting customer configurations

Prioritize tasks effectively and demonstrate attention to detail in day-to-day responsibilities

Conduct regular security audits and participate in security incident response activities

Qualification

SD-WAN technologiesCCNP certificationNetwork infrastructureCloud servicesNetwork flow analysisResourcefulnessEnglish communicationInterpersonal skillsTeamworkAttention to detail

Required

Excellent English Communication skills (Written and verbal)

Extensive experience with SD-WAN technologies and solutions

Strong understanding of network infrastructure, including routers, switches, firewalls, and VPNs

Ability to work on rotating shifts and on-call rotations

Minimum of 5 years of experience in a network operations center or similar environment

Good understanding of IP and Optical networks, including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec

Experience of shift work

Ability to work independently and as part of a team

Strong communication and interpersonal skills

Experience with cloud services (AWS, Azure, GCP) and networking capabilities

Preferred

CCNP certification or equivalent level of knowledge and experience

Additional certifications, such as Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, or similar training and certification, are an advantage and highly desirable

Bachelor's degree in computer science, Information Technology, or a related field or experience

Experience supporting carrier-level data services such as fiber optic and electrical circuits

Experience supporting carrier-level voice service such as trunking and hosted phone services

Experience supporting routers, switches, and phone platforms

Experience supporting Sonus Session Border Controller

Experience supporting Netsapiens Hosted Platform or similar platforms

Experience with call routing

Experience working with network flow and packet capture analysis tools such as Netscout, NetFlow, and Wireshark

Ability to effectively prioritize workload

Resourceful, innovative, and creative

Ability to work extra hours as needed

Work in a fast-paced and ever-changing environment