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Cogent Analytics · 4 weeks ago

Electrical Service Manager

Burlington, NC

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

7+ years exp

Cogent Talent Solutions is seeking a skilled and experienced Electrical Service Manager to join their team. The role involves overseeing daily service operations, managing technicians, and ensuring the safety and functionality of electrical systems while delivering exceptional customer experience.

AnalyticsConsultingManagement Consulting

Responsibilities

Manage day-to-day operations of the Service Division, including service calls, small projects, and maintenance work

Schedule and dispatch service technicians to maximize productivity and response time

Review and approve service estimates, T&M work, and pricing

Own service revenue, gross margin, labor efficiency, and overall performance

Lead, coach, and hold service technicians accountable to safety, quality, and productivity standards

Ensure accurate job documentation, timely invoicing, and clean job closeout

Maintain strong relationships with repeat customers, property managers, and GCs

Enforce safety policies and ensure compliance with OSHA and NEC requirements

Track and report key service KPIs to leadership

Qualification

Commercial electrical experienceManaging service techniciansNECService management softwareTroubleshooting electrical systemsJourneymanMaster ElectricianLeadership skillsCommunication skillsOrganizational skills