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Saint Joseph Mercy Health System · 1 day ago

Regional Director Laboratory Sales and Outreach

Ann Arbor, MI

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Saint Joseph Mercy Health System is seeking a Regional Director for their Laboratory Sales and Outreach program. The role involves driving growth through marketing and sales strategies, managing client relationships, and overseeing operational support across the region.

Health CareHospitalMedicalNon Profit

Responsibilities

Responsible for Michigan Regional Laboratory outreach marketing and sales efforts servicing both affiliated and non-affiliated clients

Develop specific sales and financial objectives for the region, teams and individuals in assigned work units

Provides direct management oversight of the southeast Michigan (SEMI) client services representatives, sales representative, Regional Lab Courier and Ann Arbor Outpatient phlebotomy departments

The SEMI regional courier department is comprised of a direct report manager with 30 staff members and a fleet of 23 vehicles

The Ann Arbor OP phlebotomy department is comprised of a manager and 50 FTEs with 13 phlebotomy service centers in the Ann Arbor/Livingston/Chelsea area

This position also oversees 7 technical service reps that deal directly with laboratory clients to support lab outreach services and 1 Lab Sales representative that works in the field with physician offices

Lead and manage the Michigan Regional laboratory outreach program, including marketing and physician client sales

In SEMI, manages the support services such as courier, customer service and Ann Arbor Outpatient Phlebotomy

Identify and develop new business opportunities; manage strategic partnerships

Participate in the Joint Venture Hospital Lab (JVHL) Board

Track and report key business metrics, including sales performance, lost accounts, and resource utilization (e.g., phlebotomy site productivity)

Plan short- and long-term strategies for systems, resources, staffing, and facilities to meet departmental and health system goals

Manage department leaders, including setting expectations, evaluating performance, and assist in handling staff disciplinary actions

Direct and support department managers overseeing daily operations for courier, clerical, and Ann Arbor Outpatient Phlebotomy

Also oversees business functions; assist with complex employee relations issues

Review customer service and quality data and recommend improvements

Manage operational and capital budgets for the department

Resolve operational issues impacting regional effectiveness

Collaborate with internal and external teams to achieve business results; foster teamwork and coach others on effective collaboration

Recommend pricing strategies to maintain competitiveness and profitability

Prepare annual marketing reports on marketplace trends and departmental responses

Develop annual sales plans and forecasts for the region

Create, implement, and monitor departmental policies to ensure compliance with federal and state regulations and laboratory accreditation standards (e.g., CAP, TJC)

Lead development and execution of departmental goals to enhance services and support strategic initiatives

Qualification

Health care salesSales managementClient relationship managementMarketing strategiesBudget managementCoachingOperational supportStrategic partnershipsTeam collaboration