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Zeta Global · 1 week ago

Associate Customer Success Manager

New York, NY

Full-time

Hybrid

Entry Level

$65K/yr - $75K/yr

1+ years exp

Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through its platform. The Associate Customer Success Manager plays a critical role in supporting Business Development Directors and Account Executives, ensuring operational excellence and high-quality client experience across a portfolio of accounts.

AdvertisingAnalyticsInformation ServicesMarketing

Responsibilities

Serve as the day-to-day operational point of contact for assigned accounts, supporting client needs while aligning closely with the Account Executive

Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts

Ensure accurate execution of campaign setups, launches, optimizations, and reporting

Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization

Coordinate platform demos, kick-off calls, training sessions, and RFP support under the direction of Sales

Communicate ad specifications, creative requirements, and lead times clearly to advertisers and agencies

Assist with implementation, troubleshooting, and issue resolution related to campaign setups and performance

Analyze creative performance and extract trends on top performers

Monitor account performance and flag risks or opportunities early. Candidate must show desire to lead proactively rather than being reactive

Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance

Own client reporting and performance reviews, ensuring accuracy, clarity, and actionable insights

Support and help lead recurring client calls, Quarterly Business Reviews (QBRs), and Annual Reviews

Support upsells, cross-sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations

Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions

Speak fluently to all aspects of the account to support strategic conversations led by Business Development

Proactively surface insights that help the sales team grow and protect accounts

Qualification

Media buyingProgrammatic advertisingPerformance marketing platformsCampaign optimizationClient reportingExecutive communicationBasic HTMLAttention to detailTime management