impact.com · 1 month ago
Partner Success Manager
New York
Full-time
Onsite
Mid Level
$100K/yr - $110K/yr
4+ years expimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow through partnerships. The Partner Success Manager will lead the onboarding and ongoing support for publishers, ensuring adoption and growth of new initiatives while collaborating with various teams to optimize publisher outcomes.
Computer Software
Responsibilities
Responsible for the end-to-end onboarding, enablement, and ongoing support for publishers adopting new initiatives. Including Amazon Seller
Deliver hands-on support including education, integration guidance, troubleshooting, product demonstrations, and performance insights
Collaborate with Publisher Development to ensure seamless transition from interest to implementation
Partner with key stakeholders in Product and Product Marketing to build scalable playbooks, onboarding flows, and enablement resources
Log technical issues, feature feedback, and enhancement requests with product and engineering through structured internal workflows (e.g., Jira)
Partner closely with Solutions/Implementation Engineering to support deeper technical needs
Monitor and report on publisher adoption, engagement, satisfaction, and revenue impact
Drive execution of global rollouts and new initiative pilots, ensuring consistent support experiences across regions
Champion publisher insights internally to influence roadmap decisions and operational improvements
Qualification
Required
4+ years of experience in publisher support, partner success, ad tech, affiliate/partnership platforms, or technical client enablement
Strong understanding of supply-side monetization models (affiliate, retail media, commerce content, performance partnerships, API/integration-based products a plus)
Experience in onboarding, implementation, product adoption, or technical support within a fast-moving publisher ecosystem
Ability to translate technical concepts into actionable guidance for non-technical partners
Comfort navigating product tooling, tracking concepts, performance data, and technical troubleshooting
Strong project management skills across cross-functional partners
Excellent communicator with a solutions-first mindset
Ability to operationalize new initiatives
Preferred
Experience supporting publishers tools
Background working with global partners across NAM, EMEA, or APJ markets
Familiarity with integrations, tracking technologies, and analytics platforms
Experience working with Solutions Engineers or technical support functions
Knowledge of Retail Media, Amazon Seller ecosystems, or performance commerce products
Benefits
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company
impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David A. Yovanno
Chief Executive Officer, Board Director
Lisa Riolo
Co-Founder
Recent News
2025-10-02
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase