Director, Customer Success, OEM Solutions jobs in United States
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J.D. Power · 17 hours ago

Director, Customer Success, OEM Solutions

positionUnited States
timeFull-time
remoteHybrid
seniorityDirector/Executive
date10+ years exp

J.D. Power is a leader in data and insights within the automotive industry, and they are seeking a Director of Customer Success for OEM Solutions. This role involves becoming a trusted advisor for OEM clients, providing insights on automotive sales, pricing, and incentives, while leading discussions with high-ranking executives to optimize their business strategies.

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Work & Life Balance

Responsibilities

Become a trusted advisor for OEMs on all things sales, pricing, incentives, and RVs
Earn the trust of the client executives based on their ability to distill the data into insights and recommend actions that will enhance the client’s profitability
Provide C-suite automotive executives with pricing, incentives and business planning recommendations
Become a subject-matter expert in automotive analysis, aggregating data from multiple disparate data sets to explain sales and pricing performance, the competitive landscape, and industry dynamics
Develop and present actionable insights based on new vehicle pricing and sales data (PIN) and residual value data (ALG), developing client specific solutions for upcoming challenges, and ensuring the stickiness of PIN data and ALG consulting through case studies
Identify and pursue white space opportunities for business development among existing and potential clients
Support development of the next generation of Data Analytics leaders ensuring continued growth of the world-class Customer Success organization
Interact with team members, and clients, with analysis supporting decisions related to sales, pricing, and incentive tactics
Proactively identify client needs and develop new analytical frameworks and solutions to satisfy those needs and grow the business
Support the sales/business development organization by proactively identifying PIN and ALG based solutions to client challenges and concerns
Be a mentor to junior analysts and support their development

Qualification

Automotive industry experienceData analysisConsulting experienceMBASoftware experienceLeadership presentationsProblem solvingStorytellingCommunication

Required

10+ years of experience in consulting / finance / analytics or sales
MBA highly desirable
Auto industry experience a must, ideally in sales or finance
Desired skills include Data analysis, Problem solving, storytelling, communication, leadership level presentations
Ability to think quickly on your feet
Consulting experience highly desirable
Ability to interact effectively with people including senior management
Software experience in Excel, PowerPoint, Tableau, SQL, desired
Thrives on tackling difficult problems in a dynamic and fast-paced environment
Requires 25-30% travel
Priority Locations: Dallas, Nashville or Metro Detroit

Company

J.D. Power

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J.D. Power is a global leader in consumer insights, advisory services and data and analytics.
dateFounded in 1968
location
Troy, MI, US
people-size501-1000 employees
web-link
http://www.jdpower.com/business

Funding

Current Stage
Late Stage

Leadership Team

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Jeremy Samuel
Chief Technology Officer - Darwin Automotive - Dealership Technologies Division - JD Power
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Ben Bartosch
Manager, CPO Solutions
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Company data provided by crunchbase