Alignment Health · 1 day ago
Scheduling Specialist
Orange, CA
Full-time
Onsite
Entry Level
$42K/yr - $58K/yr
1+ years expAlignment Health is committed to serving seniors and those who need it most, focusing on transforming their lives through dedicated healthcare services. The Scheduling Specialist plays a crucial role in providing outreach and support to members, ensuring they have access to the necessary care and assisting them in navigating available programs.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries
Conducts member outreach phone calls and/or receiving inbound phone calls within the department’s goal timeframe; manage to the member’s communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed
Collaborates with our partners – including but not limited to other departments, Member Services, and Clinical Departments – to facilitate the member experience
Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor
Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data
Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required
Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction
Other duties as assigned
Qualification
Required
Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations
High School Diploma or GED
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Computer Skills: Strong computer skills. typing 40+ words per minute
Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment
Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)
Preferred
Experience in Clinical setting in managing provider schedules
Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits
Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
College courses
Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean
Company
Alignment Health
Alignment Health provides eldercare services.
501-1000 employees
H1B Sponsorship
Alignment Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (17)
2022 (13)
2021 (11)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$696.05MKey Investors
K2 HealthVenturesWarburg PincusGeneral Atlantic
2024-11-15Post Ipo Debt· $321.05M
2024-01-09Private Equity
2021-03-26IPO
Leadership Team
Dawn Maroney
President, Alignment Health | CEO, Alignment Health Plan
John Kao
CEO and Founder
Recent News
Alignment Healthcare USA, LLC
2025-10-31
Alignment Healthcare USA, LLC
2025-10-14
Company data provided by crunchbase