Universal Music Group · 1 month ago
Senior Network Operations Engineer
Nashville, Tennessee
Full-time
Onsite
Senior Level
7+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation and entrepreneurship. They are seeking a Senior Network Operations Engineer to lead technical efforts in ensuring the stability, security, and performance of the UMG Global Network.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Serve as a senior escalation point for critical network incidents, leading root-cause analysis and rapid service restoration under time-sensitive conditions
Provide in-depth technical analysis of complex networking issues, delivering detailed findings to IT leadership, business stakeholders, and vendors
Drive continuous improvements in monitoring, alerting, incident response, and operational excellence
Lead operational support for global WAN/LAN environments, data center networks, cloud networking, and remote access solutions
Own advanced firewall, VPN, and security policy troubleshooting and optimization
Ensure network configurations align with UMG global standards and industry best practices
Lead maintenance, patching, and lifecycle management efforts with appropriate validation and rollback strategies
Collaborate with Network Architecture and Design/Build teams on major initiatives, providing operational insight to design decisions
Lead or co-lead implementation of new network services, migrations, and upgrades across global sites
Contribute to network-focused SRE initiatives, including automation, resilience engineering, and Infrastructure-as-Code development
Develop and maintain comprehensive network documentation, operational runbooks, and performance reports
Oversee network redundancy, disaster recovery strategies, and compliance with UMG security policies and standards
Identify, propose, and implement improvements to availability, reliability, capacity, and performance
Mentor junior and mid-level engineers; provide technical coaching, knowledge sharing, and skills development
Build strong partnerships with IT teams, business units, third-party vendors, and global partners with diverse cultural and technical backgrounds
Participate in the on-call rotation and support after-hours work when required
Qualification
Required
7–10+ years of experience supporting and troubleshooting large-scale enterprise WAN/LAN environments
Cisco Certification (CCNP or higher) required; CCIE strongly preferred
Advanced understanding of network infrastructure, routing/switching, network protocols, VPN/remote access, firewalls, DNS (public/private), and performance analysis
Deep experience with cloud networking (AWS, Azure, or GCP) including routing, connectivity models, and hybrid infrastructure
Experience with network automation (Python, Ansible, Terraform, CI/CD pipelines, etc.) and modern operational practices
Proficiency in network monitoring and observability tools
Excellent written and verbal communication skills across technical and non-technical audiences
Proven ability to collaborate across global teams and work effectively with diverse cultural and technical backgrounds
Knowledge of Systems Reliability Engineering (SRE) principles, automation strategies, and AI-assisted operations
Understanding of Infrastructure-as-Code methodologies
Preferred
Bachelor's degree in Computer Science, Engineering or equivalent experience
International experience and multilingual skills are advantageous
ITIL Foundation Certification strongly preferred
Benefits
Comprehensive medical, dental, vision, and FSA options, as well as:
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
A lifetime fertility support allowance of $30,000 to plan participants
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase