Calculated Hire · 1 month ago
Commercial Loan Servicing Analyst
Chicago, IL
Full-time
Hybrid
New Grad, Entry LevelCalculated Hire is seeking a Commercial Loan Servicing Analyst who will act as the customer contact for sole lender deals. The role involves processing loan transactions, maintaining customer relationships, and ensuring compliance with lending regulations while identifying opportunities for operational efficiency.
Recruiting
Hiring Manager
Myles Kumrow
Responsibilities
Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis
Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures
May resolve escalated work or issues from more junior staff, where applicable
Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service center, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality, and efficient fulfillment activities
Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures
Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes
Provide on-the-job assistance and training to others, as requested
Escalate issues that require resolution by more senior team members, as per guidelines
Identify potential risk situations/ impacts and make recommendations or escalate to the manager
Review transactions and requests for compliance with regulatory and Bank requirements, as required
Monitor production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalate to the manager as appropriate
Provide information for regulatory reporting and audit queries
Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls
Ensure adherence to all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti-money laundering, privacy and disclosure of outside business activities
Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps
Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness
Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable, and available services and support
Align individual performance goals to team and organizational goals
Qualification
Required
University degree/college diploma or equivalent work experience
Strong analytical and problem-solving skills
Strong investigation skills
Strong prioritization skills
Strong organizational skills
Strong customer service and relationship management skills
Strong written and oral communication skills
Ability to multi-task in a fast-paced environment
Preferred
Knowledge of Commercial Loans is a plus but not necessary
AFS – level III experience highly preferred
Experience with Credit Agreements is a plus
Strong knowledge and understanding of lending products and services, processes and controls is a plus
Banking industry experience highly desirable
Experience or knowledge of lending systems and applications is a plus
Experience with Adobe Editor is a plus
Company
Calculated Hire
Calculated Hire is a Staff Augmentation Entry Level Hiring Solutions Managed Services, Accounting Finance, Compliance Marketing, etc.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase