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City of San José · 3 weeks ago

Information Systems Analyst - Housing Department

San Jose, CA

Full-time

Hybrid

Mid Level

$142K/yr - $173K/yr

4+ years exp

The City of San José is a vibrant community in Silicon Valley, and they are seeking an Information Systems Analyst for their Housing Department. The role focuses on supporting the technology ecosystem for affordable housing initiatives through systems analysis, application development, and user support.

Environmental ConsultingInnovation ManagementOffice AdministrationRecycling

No H1B

Responsibilities

Gather and document business requirements; translate program needs into functional and technical specifications

Design and develop highly usable, accessible solutions by customizing platforms and leveraging modern programming languages

Contribute to the full software development lifecycle, including design, development, testing, implementation, upgrades, and ongoing improvements

Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs

Configure, administer, and support departmental applications (e.g., case management, grants/loans, document management, reporting tools)

Provide ongoing support and maintenance for the Salesforce CRM and other core systems, including troubleshooting, resolving issues, and ensuring optimal performance

Stay current with platform updates, best practices, and industry trends to proactively identify opportunities for improvement

Design and maintain integrations and data pipelines; develop SQL queries, datasets, and dashboards; perform data quality checks and controls

Plan and execute system changes and enhancements, coordinating testing, migration, and release documentation

Execute structured testing and validation processes; ensure compliance with City standards for security and data management

Prepare and maintain technical documentation, SOPs, architecture diagrams, and user guides to support consistency and knowledge transfer

Provide responsive user support, including ticket triage, troubleshooting, and service-level communication

Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools

Maintain role-based access controls, audit trails, backup/recovery processes, and incident response procedures to safeguard systems and data

Evaluate software and hardware options; prepare recommendations considering cost, security, and fit; assist with procurement processes and vendor deliverables

Perform related work as required

Qualification

Salesforce administrationSQLData integrationApplication developmentAPIsETLSalesforce low-code solutionsTechnical documentationGIS integrationAgile practicesCollaborationCommunication skillsProject management

Required

A Bachelor's Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field

Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support

Experience administering or integrating enterprise/business applications (customer relationship management, grants/loans, permitting, document management, data warehouse/BI)

Proficiency with Structured Query Language (SQL), APIs, ETL, integration tools, and report/dashboard development

Familiarity with security best practices (authentication, role-based access control, encryption, logging)

Experience writing technical documentation, user guides, and training materials

Ability to coordinate small workgroups, vendors, and stakeholders to meet deadlines

Knowledge of Agile/iterative project practices helpful

Experience in administration, configuration, development, implementation, and support of the Salesforce (SFDC) platform

Experience with Salesforce low-code/no-code solutions such as Flows

Experience developing Salesforce custom coded solutions using APEX, Lightning Web Components, and JavaScript

Experience with data integration tools such as MuleSoft

Experience with GIS integration using Esri's JavaScript and REST APIs

Salesforce Certified Administrator and Platform Developer