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Community Health Systems · 3 weeks ago

End-User Experience & Engagement Business Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

Community Health Systems is hiring an End-User Experience & Engagement Business Analyst to join their EHR Team. The role involves user research, engagement strategy, user acceptance testing, and managing complex projects to achieve business objectives while collaborating with stakeholders.

Health CareHospital

Responsibilities

User research and feedback analysis

Engagement strategy and change management

User acceptance testing (UAT)

Requirements Gathering

Super user program management

Performance monitoring and reporting

Issue resolution and communication

Manage the complex projects in environments with a high degree of variability that require influence to achieve targeted outcomes

Define/Collaborate with the team to create the strategy and technology roadmap

Consult with internal/external project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests

Work independently with little supervision and be able to prioritize and manage concurrent projects while working with ambiguity

Facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction

Qualification

Healthcare IT consultingCerner MillenniumUser acceptance testingChange managementPerformance monitoringRequirements gatheringIssue resolutionSuper user program managementMulti-Tenant Clients

Required

At least 3-5 years total combined related work experience or completed higher education, including:

At least 3 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience

At least 3 years additional work experience directly related to the duties of the job and/or completed higher education