Apply on Employer Site

Gen · 21 hours ago

Associate Manager Sales and Retention

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

7+ years exp

Gen is a global company powering Digital Freedom through consumer brands, providing safety in cybersecurity, privacy, and identity protection. The Associate Manager Sales and Retention will manage internal telesales and outbound retention teams, focusing on recruitment, training, performance evaluation, and achieving sales objectives.

Cyber SecurityDigital MediaInformation Technology

Responsibilities

Recruit, hire, and supervise members of the inside sales and outbound retention teams

Educate staff on effectively addressing common customer questions

Coordinate sales and retention action plans for individual team members

Ensure teams have the necessary resources to perform effectively

Mentoring sales representatives and providing coaching

Monitor achievement of sales objectives by the inside sales and retention teams

Setting sales quotas and goals, and motivating the team to meet them

Liaise with other departments to support sales and retention goals

Evaluate performance of sales and outbound retention staff

Using sales data to identify trends and opportunities, and to evaluate performance against targets

Providing sales reports to higher management, highlighting successes and areas for improvement

Provide feedback, support, and coaching to the teams

Ensure compliance with all quality and compliance metrics

Meet company KPIs for inside sales and retention teams

Qualification

Sales experienceCRM applicationsCoaching skillsECommerce experienceTime managementMS Office proficiencyInterpersonal skillsCommunication skillsSelf-motivated

Required

Bachelor's degree in Sales/Business or equivalent experience required; must thrive in a quota-driven environment where part of compensation is at risk

Minimum of 7 years of sales experience, preferably in a call center environment; excellent verbal, written, and listening communication skills

At least 1 year of experience with computer-based CRM and/or order entry applications; ability to learn and apply selling techniques

Self-motivated and capable of thriving in a fast-paced environment

Excellent interpersonal skills and the ability to collaborate effectively with others

Strong time management skills

Proficient in MS Office, internet, and web-based applications

Regular and punctual attendance is required