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Gold Coast Health Plan · 3 weeks ago

Operations Business Analyst II

Full-time

Onsite

Mid Level

$100K/yr - $150K/yr

3+ years exp

Gold Coast Health Plan is focused on creating innovative health solutions and redefining healthcare needs. The Operations Business Analyst II will drive process analysis, documentation, and improvement initiatives, collaborating with stakeholders to enhance operational efficiency and member interactions.

Health CareHealth InsuranceInsuranceNon Profit

Responsibilities

Assist in gathering and documenting business requirements from internal stakeholders

Support process mapping, documentation, and the creation of standard operating procedures (SOPs)

Participate in stakeholder meetings to capture action items and identify potential process improvements

Maintain organized documentation repositories and assist with version control

Work closely with cross-functional teams to learn and support various operational workflows

Design, configure, and optimize workflows and processes

Monitor user feedback and system performance to identify improvement opportunities

Assist with data collection, validation, and entry into reports or dashboards under guidance

Perform data analysis and generate reports to provide actionable insights for enhancing member/provider engagement and service delivery

Create training materials and guides to support system adoption; deliver user training if/when applicable

Contribute to the development of training materials, job aids, or reference guides in collaboration with SMEs

Conduct system testing and User Acceptance Testing (UAT) to validate changes. Coordinate and facilitate UAT among several users if/when needed

Work with vendors for system configuration, troubleshooting, and integration of new features

Manage tasks and projects using agile principles, including backlog management and sprint planning

Facilitate communication between technical teams and business stakeholders to ensure project alignment

Support light project management efforts, assisting with task prioritization, project timelines, and cross-functional communication

Help monitor project timelines and task completion using basic project tracking tools

Demonstrate continuous learning and actively seek mentorship from senior analysts

Qualification

Business AnalysisData AnalysisProcess ImprovementStakeholder ManagementProject ManagementDocumentation SkillsCommunication SkillsInterpersonal SkillsTime ManagementProblem SolvingPresentation Skills