Celigo · 1 week ago
Account Manager
United States
Full-time
Remote
Mid Level
$70K/yr - $90K/yr
3+ years expCeligo is a modern Integration and Automation Platform (iPaaS) focused on simplifying how companies integrate and optimize processes. They are seeking a customer-focused Account Manager to build strong relationships with clients, ensuring satisfaction and driving retention while identifying growth opportunities within existing accounts.
Cloud ComputingData IntegrationInformation TechnologyPaaSSaaSSoftware
Responsibilities
Serve as the primary point of contact for assigned customer accounts
Build and maintain strong, long-term client relationships
Understand customer goals, challenges, and business needs
Drive customer adoption, engagement, and overall satisfaction
Manage renewals and proactively address retention risks
Identify and develop upsell and cross-sell opportunities
Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience
Track account health, usage, and performance metrics
Conduct regular check-ins, business reviews, and success planning with customers
Resolve issues and escalate when necessary to ensure timely resolution
Maintain accurate account information and activity in CRM systems
Qualification
Required
Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization
Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely
Problem-solving skills with the ability to anticipate challenges and proactively develop solutions
Negotiation and influence skills to support renewals, expansions, and customer advocacy
Adaptability and resilience in a dynamic, evolving business environment
Ability to handle difficult conversations professionally while maintaining positive customer relationships
3+ years of experience in account management, customer success, sales, or another client-facing role
Demonstrated experience managing a portfolio of customer accounts and building long-term relationships
Experience working with cross-functional teams to deliver customer solutions and outcomes
Proven track record of supporting customer renewals, retention, and revenue growth
Experience in a B2B environment; SaaS or technology industry experience strongly preferred
Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot)
Experience conducting customer meetings, business reviews, and value-driven conversations
Benefits
Three weeks of vacation (starting year one)
Wellness days and holidays to recharge
Parental leave and a generous benefits package
Monthly tech stipend
Recognition and career development opportunities
Company
Celigo
Celigo is the AI-driven integration platform(iPaaS) that allows applications to work together for both IT and business users.
501-1000 employees
H1B Sponsorship
Celigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$80.25MKey Investors
OMERS Growth EquityNewSpringTVC Capital
2021-12-08Series C· $48M
2019-10-07Series B· $20M
2016-01-16Series A· $12.25M
Leadership Team
Jan Arendtsz
CEO & Founder
Scott Henderson
Co-founder and CTO
Recent News
Company data provided by crunchbase