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Express Employment International · 4 weeks ago

Sales & Customer Support Representative

Northport, AL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $18/hr

Express Employment Professionals is seeking a dynamic and customer-focused Sales & Customer Support Representative to join their team. This role involves engaging with clients, providing exceptional support, and driving sales growth through effective communication and relationship management.

Staffing & Recruiting

Responsibilities

Handle inbound and outbound calls to assist customers with inquiries, orders, and support needs

Provide exceptional customer service by addressing client concerns promptly and professionally

Conduct data entry accurately into company systems, maintaining up-to-date client records

Assist with sales processes by promoting products and services to existing and potential clients

Manage cash handling transactions when necessary with accuracy and integrity

Utilize Microsoft Office tools for documentation, reporting, and correspondence

Demonstrate excellent phone etiquette and communication skills during all interactions

Support clients via email or chat as needed, ensuring a seamless customer experience

Collaborate with team members to achieve sales targets and improve service delivery

Analyze customer feedback and call data to identify opportunities for process improvements

Qualification

Customer service experienceSales expertiseMultilingual abilitiesData entryMicrosoft Office proficiencyPhone etiquetteCommunication skillsActive listeningTeam collaboration

Required

Strong communication skills

Experience in customer service or call center environments

Ability to handle inbound and outbound calls to assist customers with inquiries, orders, and support needs

Provide exceptional customer service by addressing client concerns promptly and professionally

Conduct data entry accurately into company systems, maintaining up-to-date client records

Assist with sales processes by promoting products and services to existing and potential clients

Manage cash handling transactions when necessary with accuracy and integrity

Utilize Microsoft Office tools for documentation, reporting, and correspondence

Demonstrate excellent phone etiquette and communication skills during all interactions

Support clients via email or chat as needed, ensuring a seamless customer experience

Collaborate with team members to achieve sales targets and improve service delivery

Analyze customer feedback and call data to identify opportunities for process improvements

Preferred

Previous experience in sales, customer support, or call center roles

Bilingual abilities (English plus additional languages)

Familiarity with data entry, Microsoft Office applications, and basic computer skills

Experience with outbound calling and client relationship management

Call center experience or background in customer service roles

Demonstrated ability to handle cash transactions accurately and efficiently

Benefits

Dental insurance

Health insurance

Vision insurance

Company

Express Employment International

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983

Oklahoma City, OK, US

10001+ employees

http://www.ExpressPros.com

Funding

Current Stage

Late Stage

Leadership Team

Bob Funk Sr.

Co-Founder, President and Board Member

ELLIOTT EISEMAN

PRESIDENT & CO-FOUNDER

Recent News

Express Employment Professionals

Most Canadian Companies Confident They Can Protect Jobs in Case of Recession, But Workers Aren’t Convinced

2025-10-03

Express Employment Professionals

The New Job Hunt Reality: Canadian Job Seekers Expect to Have Hard Time Finding Jobs and Are Lowering Demands

2025-09-24

PR Newswire

The New Job Hunt Reality: More Seekers, Longer Timelines, Greater Required Flexibility

2025-09-24

Company data provided by crunchbase