Robert Half · 3 weeks ago
Help Desk Analyst I
Stevens Point, WI
Full-time
Onsite
Entry Level
$28/hr - $30/hr
1+ years expRobert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. The Help Desk Analyst I will provide hands-on IT support in a dynamic manufacturing environment, maintaining end-user devices, troubleshooting technical issues, and participating in local IT projects.
ConsultingHuman ResourcesRecruitingSecurity
Responsibilities
Deliver onsite technical support for laptops, desktops, and other end-user devices
Configure, install, and test hardware and software while documenting all activities in the ticketing system
Maintain and update asset inventory using tools like Lansweeper to ensure accurate tracking
Provide support for specialized devices such as Zebra label printers, handheld scanners, and other operational equipment
Collaborate with various teams including Service Desk, Telecom, and Maintenance to ensure seamless IT operations
Assist in local IT projects such as hardware upgrades, network enhancements, and printer deployments
Evaluate and assist with network cable installations, Wi-Fi setups, and infrastructure improvements
Ensure customer satisfaction by delivering thorough and courteous support to end users
Follow up on open issues to guarantee resolution and user satisfaction
Qualification
Required
Deliver onsite technical support for laptops, desktops, and other end-user devices
Configure, install, and test hardware and software while documenting all activities in the ticketing system
Maintain and update asset inventory using tools like Lansweeper to ensure accurate tracking
Provide support for specialized devices such as Zebra label printers, handheld scanners, and other operational equipment
Collaborate with various teams including Service Desk, Telecom, and Maintenance to ensure seamless IT operations
Assist in local IT projects such as hardware upgrades, network enhancements, and printer deployments
Evaluate and assist with network cable installations, Wi-Fi setups, and infrastructure improvements
Ensure customer satisfaction by delivering thorough and courteous support to end users
Follow up on open issues to guarantee resolution and user satisfaction
1–2 years of experience providing onsite IT support
Proficiency in Microsoft Windows, M365, iOS, and Android operating systems
Knowledge of Active Directory and local network troubleshooting
Familiarity with ticketing systems and asset management tools like Lansweeper
Strong troubleshooting, prioritization, and independent work capabilities
Preferred
Associate's, Bachelor's, or Technical Degree preferred
CompTIA certifications such as A+ or Network+ are advantageous
Experience in manufacturing or industrial environments is a plus
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase