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ServiceNow · 3 weeks ago

Curriculum Developer

West Palm Beach, FL

Contract

Hybrid

Senior Level

$80/hr - $92/hr

5+ years exp

ServiceNow is a global market leader in AI-enhanced technology, providing innovative solutions to over 8,100 customers. The Senior Curriculum Developer will create effective training content to enable customers and partners to deploy and use the ServiceNow AI Platform, focusing on diverse learning materials and collaborative course development.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

Hiring Manager

Aadhya Mittal

Responsibilities

Be part of a highly technical content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On Demand content and Simulators)

Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training

Participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios

Write concise chapter narratives and develop real-world examples and guided labs

Create different types of assessments to measure the skills, knowledge, and abilities of learners

Develop engaging training for Generative AI and Agentic AI

Strengthen learning outcomes while expanding expertise in AI solutions

Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content

Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members

Assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps

Classify and collect course survey data to distribute to course owners or simulator teams

Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University

Assist with lab instances support by setting up data packages of ServiceNow for each release

Qualification

Curriculum DevelopmentInstructional DesignTechnical TrainingAI Tools UtilizationWeb TechnologiesAgile MethodologiesProject ManagementMS Office SuiteCollaborationProblem SolvingCreativityFlexibility

Required

5+ years of experience building education curriculum and content development with strong instructional design principles

5+ years of technical training/eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics

4+ years of experience participating in customer-facing education development projects

Experience with Web Technologies (HTML, JavaScript, Web Services) and working in a SaaS environment

Proficiency in technical troubleshooting and scripting, with a strong understanding of languages such as JavaScript to automate tasks, improve functionality, and streamline workflows

Experience utilizing AI tools to enhance learning processes, improve problem-solving capabilities, and increase overall efficiency in daily operations and project workflows

Experience in Agile or rapid development methodologies

Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption-related issues

High level of flexibility, creativity, and dependability required

Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development

Strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint, and eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate, Rise) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow)

Capability to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed

Demonstrated ability to collaborate effectively across global teams and time zones, with flexibility to align working hours as needed

Experience in rapid development and quick turnaround of training deliverables is required and experience in incorporating measurement and assessments into all learning programs is a plus

Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience

Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

Working knowledge of Agile practices and software delivery lifecycle

Proven ability to proactively identify and solve problems, manage timelines, and drive results across multiple projects

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry