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IDEXX · 2 days ago

Digital Customer Education Content Specialist

Portland, ME

Full-time

Hybrid

Mid Level

IDEXX is dedicated to enhancing the health and well-being of pets, people, and livestock around the world. They are seeking a Digital Customer Education Content Specialist to conduct and deliver technical and product training through e-learning and on-site formats, while also developing training materials and maintaining internal knowledge bases.

BiotechnologyHealth CareLivestockVeterinary

Responsibilities

Work with the Vello product teams to define short- and medium-term needs for delivering learning through WalkMe; develop, deliver, and product assets inside of WalkMe

Build digital adoption curriculums and learning solutions that meet different learning styles, incorporate adult learning theory, and have stated measurable business objectives

Develop and maintain digital training modules, materials, and programs for customers and employees adhering to IDEXX brand standards

Conduct and deliver technical and product training via e-learning for desktop, mobile, or other virtual formats

Build relationships with internal stakeholders, including product teams, customer support, and sales

Provide e-learning platform analytics on set criteria, document feedback, and share the evaluation with management and broader learning and development teams

Document and maintain changes to internal knowledge bases of industry best practices with digital adoption, company products, and internal systems

Qualification

Digital adoption platformsCurriculumTraining designContent authoring toolsVeterinary/medical experienceAdult learning theoryGraphic designMultimedia productionOrganizedPlanningOrganizingMultitaskComputer proficiencyUX best practicesAI toolsEffective communicationDetail-orientedSelf-starterTeamworkProject management

Required

Bachelor's degree or equivalent combination of education and experience required

Effective communication, presentation, and facilitation skills

Organized and detail-oriented, ability to multitask

Strong motivational skills and a self-starter

Planning, organizing, and execution skills

Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences

Ability to work independently and in teams

Ability to manage multiple projects and meet deadlines in a fast-paced environment

Computer proficiency: advanced Word/Excel/PowerPoint skills

Knowledge of adult learning theory

Experience with jQuery or CSS

Experience with digital adoption platforms (e.g., WalkMe, Whatfix, Pendo)

Knowledge of IDEXX products and services

Experience with product implementation or support

Veterinary/medical experience

Curriculum and training design experience

Experience with content authoring tools (e.g., Articulate, Camtasia, Captivate, other)

Experience with LMS/LCMS authoring technologies

Experience with graphic design or multimedia production

Knowledge of UX best practices and design principles

Knowledge of AI tools and how to apply it responsibly in educational content development

Benefits

Health / Dental / Vision Benefits Day-One

5% matching 401k

Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Company

IDEXX

Glassdoor3.5

10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.

Founded in 1983