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Coastline Equipment · 1 month ago

Service Manager - Heavy Equipment

LV Metro Area

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

5+ years exp

Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California, Nevada and Idaho. They are seeking a Service Manager at their North Las Vegas, NV branch to develop and enforce Service Department processes, create annual goals and budgets, and manage personnel oversight within the department.

ConstructionIndustrialRentalRetail

Work & Life Balance

Responsibilities

Team Development: Develop and enforce Service Department processes to ensure customer satisfaction

Goal Setting and Budgeting: Create annual Service Department goals and budget aligned with organizational objectives

Marketing Plan Execution: Develop and execute the Service Department marketing plan, monitoring monthly to achieve goals

Claim Management: Submit service warranty and Product Improvement Program claims within required timeframes

Personnel Oversight: Open ROs, schedule, and assign jobs based on employees' skills and knowledge

Work Orders: Review work orders for completeness and accuracy before customer billing

Equipment Maintenance: Ensure departmental tools, equipment, and vehicles are in good working order

Recruiting and Development: Manage recruiting, staffing, and employee development for the Service Department

Qualification

Service Department ExperienceLeadershipFinancial UnderstandingReport AnalysisSoftware ProficiencyCustomer ServiceCommunication Skills

Required

Education: High School Diploma or equivalent

Service Department Experience: 5+ years of experience in Service Department operations

Financial Understanding: Basic understanding of financial principles related to Service Department operations

Software Proficiency: Ability to use standard desktop applications like Microsoft Office and internet functions

Report Analysis: Ability to analyze and interpret internal reports

Communication Skills: Effective writing and speaking skills for individuals and groups

Customer Service: Excellent customer service skills

Leadership: Experience leading a team and developing member's professional skills

Driving: Must be able to drive and travel in a vehicle. For the purposes of driving, must be able to pass a pre-employment drug screening

Work Flexibility: Ability to work extended hours and weekends

Physical Demands: Standard office environment with prolonged periods of sitting and computer use. May occasionally require standing or moving between office areas